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Co-designing health care solutions with patient representatives and clinicians in a large acute hospital setting: process and engagement
Bollard, Martin Dowling, Alison Westwood, Lynne Cannaby, Ann-Marie
Bollard, Martin
Dowling, Alison
Westwood, Lynne
Cannaby, Ann-Marie
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2023-01-10
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Abstract
The benefits of involving patients and wider members of the public as partners in care are being increasingly recognised internationally. Co-design is one of the methods reported to promote patient-based health service improvements and offers a participatory approach to engage patients and citizens in solving health care challenges. However, current limitations are levelled at this corpus of work, indicating a lack of sustainability and substantive evidence of any known associated processes that can yield sustainable longer-term patient benefit. This service improvement project was underpinned by a Human Centred Design (HCD) methodology incorporating the Design Council’s process Discover, Define, Develop and Deliver [1]. This assisted in providing a participatory framework of co-produced work over a twelve-month period with three clinical pathway teams, Stroke, Children and Young People (CYP) and Learning and Developmental Disabilities (LD.) Meeting specific project objectives, patientbased projects were developed using a toolkit and Collaborative Action Plans that steered involvement throughout. Evaluative results elicited three themes, generating a product idea together, acknowledging the contribution of all, barriers and challenges. Within this, the clinicians and patient representatives reported the value of having a safe space to carry out experienced based work with their respective patient representatives. Additionally, they reported the chosen HCD framework guided the process of engagement determining co-produced health care solutions to patient derived challenges. Conclusions are drawn that suggest further work and research is required to testbed the ‘how to’ processes associated with successful co-design in health and social care. This could provide an empirical basis for the value and process associated with sustainable human centred design required at both a micro and macro level of healthcare.
Citation
Bollard M, Dowling A, Westwood L, Cannaby AM (2023) Co-Designing Health Care Solutions with Patient Representatives and Clinicians in a Large Acute Hospital Setting: Process and Engagement. International Journal of Nursing and Health Care Research 6: 1382. DOI: 10.29011/2688-9501.101382
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Journal article
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en
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This is an accepted manuscript of an article published by Gavin Publishers in International Journal of Nursing and Health Care Research on 10 January 2023. The accepted version of the publication may differ from the final published version.
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2688-9501