Loading...
Evaluating the antecedents of health destination loyalty: The moderating role of destination trust and tourists’ emotions
Elbaz, Ahmed Mohamed Kamar, Mahmoud Sayed Abou Onjewu, Adah-Kole Emmanuel Soliman, Mohammad
Elbaz, Ahmed Mohamed
Kamar, Mahmoud Sayed Abou
Onjewu, Adah-Kole Emmanuel
Soliman, Mohammad
Editors
Other contributors
Affiliation
Epub Date
Issue Date
2021-06-02
Submitted date
Alternative
Abstract
Although the customer experience-satisfaction nexus is a highly developed body of work in the wider literature, this link has scarcely been explored in health tourism. Accordingly, this paper aims to assess the dimensions of health services experiences leading to tourists’ satisfaction and the moderating role of trust and emotions in the link between satisfaction and destination loyalty. A PLS-SEM is employed to analyze data from a sample of 225 health tourists in Egypt. The results show that health tourism experiences dimensions significantly affect tourists’ satisfaction, which in turn positively impacts their loyalty. Additionally, destination trust and emotions moderate the connection between satisfaction and loyalty. Theoretical contributions arise for scholars and practical ramifications are presented for service providers and stakeholders in the Egyptian health tourism scene.
Citation
Elbaz, A. M., Kamar, M. S. A., Onjewu, A-K. E. & Soliman, M. (2023) Evaluating the antecedents of health destination loyalty: The moderating role of destination trust and tourists’ emotions, International Journal of Hospitality and Tourism Administration, 24(1), pp. 1-28.
Publisher
Research Unit
PubMed ID
PubMed Central ID
Embedded videos
Type
Journal article
Language
en
Description
This is an accepted manuscript of an article published by Taylor & Francis in International Journal of Hotel & Tourism Administration on 2 June 2021.
The accepted version of the publication may differ from the final published version.
Series/Report no.
ISSN
1525-6480
EISSN
1525-6499