Modelling the Satisfaction of Contractors: The Impact of Client Performance
Soetanto, Robby Proverbs, David G.
Soetanto, Robby
Proverbs, David G.
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2002
Submitted date
Subjects
Multiple regression analysis
Construction industry
Construction client
Principal Component Analysis (PCA)
Contractor satisfaction
Performance measures
Modelling
Construction planning
Construction management
Construction project organisation
Client performance
Performance monitoring
Project performance
Construction industry
Construction client
Principal Component Analysis (PCA)
Contractor satisfaction
Performance measures
Modelling
Construction planning
Construction management
Construction project organisation
Client performance
Performance monitoring
Project performance
Alternative
Abstract
An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction. Principal component analysis (PCA) reveals five dimensions to contractor satisfaction, classified in this research as (i) support provided to contractors, (ii) clients' attitude, (iii) clients' understanding of their own needs, (iv) quality of clients' brief, and (v) financial aspects of performance. Knowledge of these models should enable clients to perform better, which is conducive towards satisfactory participant performance and overall project performance. The models identify three key aspects of client performance that are found to significantly influence contractors' satisfaction levels, namely, (i) the capability of the client's representative, (ii) the client's past performance and project management experience and (iii) the financial soundness and reputation of the client. Additionally, the nature of the project and certain characteristics of contractors also influence satisfaction levels. The models demonstrated accurate predictive power and were found to be valid and robust. Clients could use the models to help improve their performance, leading to more successful project implementation. This will also promote the development of harmonious working relationships within the construction project coalition (PC). (Emerald Group Publishing Limited)
Citation
Engineering, Construction and Architectural Management, 9(5/6): 453-465
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Journal article
Language
en
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ISSN
09699988
1365232X
1365232X