Loading...
Insight from patients and healthcare professionals on the implementation of virtual clinics in patients with inflammatory bowel disease
Kumar, Aditi Quraishi, Mohammed Nabil de Silva, Shanika Trudgill, Nigel John Steed, Helen Brookes, Matthew James Cooney, Rachel
Kumar, Aditi
Quraishi, Mohammed Nabil
de Silva, Shanika
Trudgill, Nigel John
Steed, Helen
Brookes, Matthew James
Cooney, Rachel
Editors
Other contributors
Affiliation
Epub Date
Issue Date
2021-02-25
Submitted date
Subjects
Alternative
Abstract
Introduction During COVID-19, the management of outpatient inflammatory bowel disease (IBD) changed from face-to-face (F2F) to telephone and video consultations across the UK. We surveyed patients with IBD and IBD healthcare professionals (HCPs) to evaluate the impact of this abrupt transition on patient and HCP satisfaction outcomes, including the barriers and enablers of this service. Methods Patient satisfaction surveys were sent to patients who had a telephone consultation from May to July 2020. A second survey was sent to IBD HCPs across the UK. Questions from both surveys consisted of a mixture of multiple-choice options, ranking answers as well as short-answer questions. Results 210 patients and 114 HCPs completed the survey. During COVID-19, there was a significantly greater use of telephone, video or a mixture of consultation. F2F consultations were consistently preferred by patients, with 50% of patients indicating they did not want the option of for video consultations. Patients were more likely to prefer a telephone consultation if they were stable and needed routine review. Significantly fewer HCPs (5.3%) intend to use F2F consultations alone, preferring the use of telephone (20.2%) or combinations of telephone/F2F (22.8%), telephone/video (4.4%) or combination of all three consultation types (34.2%). 63% indicated they intend to incorporate video consultations in the future. Conclusion Telephone and video consultations need to be balanced proportionately with F2F clinics to achieve both patient and HCP satisfaction. Further research needs to be done to explore the use of video medicine in patients with IBD.
Citation
Kumar A, Quraishi MN, de Silva S, et al (2022) Insight from patients and healthcare professionals on the implementation of virtual clinics in patients with inflammatory bowel disease, Frontline Gastroenterology 13(2), pp.104-110. doi: 10.1136/flgastro-2020-101714
Publisher
Journal
Research Unit
PubMed ID
PubMed Central ID
Embedded videos
Additional Links
Type
Journal article
Language
en
Description
This is an accepted manuscript of an article published by BMJ in Frontline Gastroenterology, available online: http://dx.doi.org/10.1136/flgastro-2020-101714
The accepted version of the publication may differ from the final published version.
Series/Report no.
ISSN
2041-4137
EISSN
2041-4145