Loading...
Financial sector workers' experiences of managing suicidal clients
O'Neill, S Ennis, E McFeeters, D Gallagher, L
O'Neill, S
Ennis, E
McFeeters, D
Gallagher, L
Authors
Editors
Other contributors
Affiliation
Epub Date
Issue Date
2017-10-20
Submitted date
Alternative
Abstract
© 2017 Hogrefe Publishing. Background: Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s): This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method: Semistructured interviews (open-ended questions) were used. Results: Interpretative phenomenological analysis (IPA) identified four themes, namely: (1) avoidance versus confrontation of reality (management of the debt); (2) role conflict (recovering the debt vs. supporting the client); (3) emotional impact and distancing from clients (coping with concerns for client welfare); (4) desire for support (practical and emotional training and support needs). Limitations: The frequency with which such clients were encountered was not assessed. Conclusion: These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member's goal is to recover debt.
Citation
O’Neill, S., Ennis, E., McFeeters, D., & Gallagher, L. (2017) Financial sector workers'experiences of managing suicidal clients, Crisis, 39(3), pp. pp. 159-165.
Publisher
Journal
Research Unit
PubMed ID
29052433
PubMed Central ID
Embedded videos
Additional Links
Type
Journal article
Language
en
Description
Series/Report no.
ISSN
0227-5910
EISSN
2151-2396