Going green: The role of e-banking quality in sustainable development

Abstract

The need to preserve the environment for future generations can't be over-emphasized as nations are coming together to work out modalities to create a sustainable environment for both present and future generations. Businesses do not exist in a vacuum; their activities are also impacting the environment, ranging from climate change to air and water pollution as well as other environmental disasters capable of destroying some of the essential resources in the environment. Therefore, it is also imperative for businesses to consider the environment while also making a profit for the stakeholders. Banking is at the heart of every enterprise, which assumes a special niche due to its ability to influence any country's economic growth and development. This study studies the impact of e-banking quality on banking sustainability practices. The findings indicate that mobile banking, internet banking, and automated teller machines are helping banks in developing countries, particularly in Nigeria, support the sustainable development goal of Nigerian society. However, further findings revealed various challenges of these digital banking tools, which are preventing their full adoption by most banking customers in Nigerian society, thus preventing the rapid adoption of sustainable practices that could support sustainable development in the environment. Therefore, the study concludes that more work needs to be done by both banks and the government of Nigeria to improve the infrastructural facilities, while banks should focus on improving the quality of the various features associated with different electronic banking channels. This investigation further highlights that only a few bank customers have embraced electronic banking in Nigeria, making it difficult for banks to support sustainable development practices.