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dc.contributor.authorHausemer, Pierre
dc.contributor.authorRzepecka, Julia
dc.contributor.authorDragulin, Marius
dc.contributor.authorVitiello, Simone
dc.contributor.authorRabuel, Lison
dc.contributor.authorNunu, Madalina
dc.contributor.authorRodriguez Diaz, Adriana
dc.contributor.authorPsaila, Emma
dc.contributor.authorFiorentini, Sara
dc.contributor.authorGysen, Sara
dc.contributor.authorMeeusen, Tim
dc.contributor.authorQuaschning, Simon
dc.contributor.authorDunne, Allison
dc.contributor.authorGrinevich, Vadim
dc.contributor.authorHuber, Franz
dc.contributor.authorBaines, Linda
dc.date.accessioned2022-06-07T15:33:17Z
dc.date.available2022-06-07T15:33:17Z
dc.date.issued2017-05
dc.identifier.citationHausemer, P., Rzepecka, J., Dragulin, M., Vitiello, S., Rabuel, L., Nunu, M., Rodriguez Diaz, A., Psaila, E., Fiorentini, S., Gysen, S., Meeusen, T., Quaschning, S., Dunne, A., Grinevich, V., Huber, F. and Baines, L. (2017) Exploratory Study of consumer issues in peer-to-peer platform markets. Brussels: European Commission. https://eprints.soton.ac.uk/411699/1/FinalreportMay2017pdf_2_.pdfen
dc.identifier.isbn9789279691836en
dc.identifier.doi10.2838/779064en
dc.identifier.urihttp://hdl.handle.net/2436/624784
dc.descriptionThis is a report published by the European Commission. For re-use please see the publisher's terms and conditions.en
dc.description.abstractThis study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P platforms. Of this total, an estimated EUR 10.61 billion consists of platform revenues and revenues of third parties. The study defines three main peer-to-peer platform business models: (a) hosting of listings where platforms do not get involved in the peer to peer transaction (b) active management of transactions where platforms foster trust among peers to facilitate a larger number of transactions and (c) platform governed peer transactions where the platform sets one or more contractual terms for the peer-to-peer transaction and exercises control over the performance of the transaction. The study identifies five key consumer issues that emerge from this new kind of economy: (1) transparency and clarity regarding the nature of transactions concluded through online P2P platforms, applicable consumer rights and obligations, the applicable legal framework and its enforcement; (2) reliability of peer review and rating systems and accuracy of identity information provided on the platform; (3) discrepancy between exclusion of platform responsibility and liability for the performance of online P2P transactions and platform practices; (4) access to redress for peer consumers and peer providers; and (5) data use and data protection issues.en
dc.description.sponsorshipThis report was produced under the EU Consumer Programme (2014-2020) in the frame of a service contract with the Consumers, Health, Agriculture and Food Executive Agency (Chafea) acting under the mandate from the European Commission.en
dc.formatapplication/pdfen
dc.language.isoenen
dc.publisherEuropean Commissionen
dc.relation.urlhttps://op.europa.eu/en/publication-detail/-/publication/477f147f-b72e-11e9-9d01-01aa75ed71a1/language-enen
dc.subjectP2P economyen
dc.subjectplatform economyen
dc.subjectsharing economyen
dc.subjectpeer-to-peer economyen
dc.titleExploratory study of consumer issues in online peer-to-peer platform markets: final reporten
dc.typeResearch reporten
dc.date.updated2022-06-03T00:09:29Z
rioxxterms.funderEuropean Commissionen
rioxxterms.identifier.projectContract 2015 86 02; Project 2017.4058en
rioxxterms.versionVoRen
dc.description.versionPublished version
refterms.dateFCD2022-06-07T15:33:07Z
refterms.versionFCDVoR
refterms.dateFOA2022-06-07T15:33:18Z


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