• Admin Login
    View Item 
    •   Home
    • Faculty of Arts, Business and Social Sciences
    • Faculty of Arts, Business and Social Sciences
    • View Item
    •   Home
    • Faculty of Arts, Business and Social Sciences
    • Faculty of Arts, Business and Social Sciences
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

    All of WIRECommunitiesTitleAuthorsIssue DateSubmit DateSubjectsTypesJournalDepartmentPublisherThis CollectionTitleAuthorsIssue DateSubmit DateSubjectsTypesJournalDepartmentPublisher

    Administrators

    Admin Login

    Local Links

    AboutThe University LibraryOpen Access Publications PolicyDeposit LicenceCOREWIRE Copyright and Reuse Information

    Statistics

    Display statistics

    Exploratory study of consumer issues in online peer-to-peer platform markets: final report

    • CSV
    • RefMan
    • EndNote
    • BibTex
    • RefWorks
    Thumbnail
    Name:
    DS0117528ENN.en.pdf
    Size:
    3.452Mb
    Format:
    PDF
    Download
    Authors
    Hausemer, Pierre
    Rzepecka, Julia
    Dragulin, Marius
    Vitiello, Simone
    Rabuel, Lison
    Nunu, Madalina
    Rodriguez Diaz, Adriana
    Psaila, Emma
    Fiorentini, Sara
    Gysen, Sara
    Meeusen, Tim
    Quaschning, Simon
    Dunne, Allison
    Grinevich, Vadim cc
    Huber, Franz
    Baines, Linda
    Show allShow less
    Issue Date
    2017-05
    
    Metadata
    Show full item record
    Abstract
    This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P platforms. Of this total, an estimated EUR 10.61 billion consists of platform revenues and revenues of third parties. The study defines three main peer-to-peer platform business models: (a) hosting of listings where platforms do not get involved in the peer to peer transaction (b) active management of transactions where platforms foster trust among peers to facilitate a larger number of transactions and (c) platform governed peer transactions where the platform sets one or more contractual terms for the peer-to-peer transaction and exercises control over the performance of the transaction. The study identifies five key consumer issues that emerge from this new kind of economy: (1) transparency and clarity regarding the nature of transactions concluded through online P2P platforms, applicable consumer rights and obligations, the applicable legal framework and its enforcement; (2) reliability of peer review and rating systems and accuracy of identity information provided on the platform; (3) discrepancy between exclusion of platform responsibility and liability for the performance of online P2P transactions and platform practices; (4) access to redress for peer consumers and peer providers; and (5) data use and data protection issues.
    Citation
    Hausemer, P., Rzepecka, J., Dragulin, M., Vitiello, S., Rabuel, L., Nunu, M., Rodriguez Diaz, A., Psaila, E., Fiorentini, S., Gysen, S., Meeusen, T., Quaschning, S., Dunne, A., Grinevich, V., Huber, F. and Baines, L. (2017) Exploratory Study of consumer issues in peer-to-peer platform markets. Brussels: European Commission. https://eprints.soton.ac.uk/411699/1/FinalreportMay2017pdf_2_.pdf
    Publisher
    European Commission
    URI
    http://hdl.handle.net/2436/624784
    DOI
    10.2838/779064
    Additional Links
    https://op.europa.eu/en/publication-detail/-/publication/477f147f-b72e-11e9-9d01-01aa75ed71a1/language-en
    Type
    Research report
    Language
    en
    Description
    This is a report published by the European Commission. For re-use please see the publisher's terms and conditions.
    ISBN
    9789279691836
    Sponsors
    This report was produced under the EU Consumer Programme (2014-2020) in the frame of a service contract with the Consumers, Health, Agriculture and Food Executive Agency (Chafea) acting under the mandate from the European Commission.
    ae974a485f413a2113503eed53cd6c53
    10.2838/779064
    Scopus Count
    Collections
    Faculty of Arts, Business and Social Sciences

    entitlement

     
    DSpace software (copyright © 2002 - 2023)  DuraSpace
    Quick Guide | Contact Us
    Open Repository is a service operated by 
    Atmire NV
     

    Export search results

    The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

    By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

    To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

    After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.