Interpretive structural model of trust factors in construction virtual project teams
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AbstractPurpose Organisational dependence on virtual project teams (VPTs) is growing dramatically due to the substantial benefits they offer, such as efficiently achieving objectives and improving organisational performance. One of the major issues that influence the effectiveness of VPTs is trust building. The study aims to determine the key factors of trust in VPTs and design a model by identifying the interrelationships among the trust factors. Design/methodology/approach Focus group discussion was employed to gather data on factors affecting trust in VPTs and their interrelationships. Interpretive Structural Modelling (ISM) was used to establish the relationship among the factors. MICMAC analysis was conducted to identify the driving power and the dependence power towards effective VPTs in the construction sector. Findings The finding revealed that ‘characteristics of team members’ (such as ability, integrity, benevolence, competence, reliability and professionalism) is the most significant factor for building trust in virtual team members. Some factors were further identified as having high driving power, while others were defined as having high dependence variables. Practical implications The findings will assist construction managers and practitioners dealing with VPTs identify the factors influencing trust among team members. Taking cognisance of the factors that influence 34 trust will enable them to design more effective virtual team arrangements. Originality/value As the first research of its kind using ISM technique, the study offers insights into interrelationships between trust factors in the construction VPTs. It provides guides for construction managers on the effective management of trustworthy VPTs.
CitationSagar, S.K., Oladinrin, O.T., Arif, M. and Rana, M.Q. (2023) Interpretive structural model of trust factors in construction virtual project teams. Construction Innovation: Information, Process, Management, Vol. 23 No. 1, pp. 248-264. https://doi.org/10.1108/CI-09-2021-0179
JournalConstruction Innovation: Information, Process, Management
DescriptionThis is an accepted manuscript of an article published by Emerald in Construction Innovation: Information, Process, Management on 17/01/2022. The accepted version of the publication may differ from the final published version. Available online: https://doi.org/10.1108/CI-09-2021-0179
Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc/4.0/