Evaluating the antecedents of health destination loyalty: The moderating role of destination trust and tourists’ emotions
Abstract
Although the customer experience-satisfaction nexus is a highly developed body of work in the wider literature, this link has scarcely been explored in health tourism. Accordingly, this paper aims to assess the dimensions of health services experiences leading to tourists’ satisfaction and the moderating role of trust and emotions in the link between satisfaction and destination loyalty. A PLS-SEM is employed to analyze data from a sample of 225 health tourists in Egypt. The results show that health tourism experiences dimensions significantly affect tourists’ satisfaction, which in turn positively impacts their loyalty. Additionally, destination trust and emotions moderate the connection between satisfaction and loyalty. Theoretical contributions arise for scholars and practical ramifications are presented for service providers and stakeholders in the Egyptian health tourism scene.Citation
Elbaz, A. M., Kamar, M. S. A., Onjewu, A-K. E. & Soliman, M. (2021) Evaluating the antecedents of health destination loyalty: The moderating role of destination trust and tourists’ emotions, International Journal of Hospitality and Tourism Administration (in press).Publisher
Taylor & FrancisJournal
International Journal of Hospitality and Tourism AdministrationAdditional Links
https://www.tandfonline.com/doi/abs/10.1080/15256480.2021.1935394?journalCode=wjht20Type
Journal articleLanguage
enDescription
This is an accepted manuscript of an article published by Taylor & Francis in International Journal of Hotel & Tourism Administration on 2 June 2021. The accepted version of the publication may differ from the final published version.ISSN
1525-6480EISSN
1525-6499ae974a485f413a2113503eed53cd6c53
10.1080/15256480.2021.1935394
Scopus Count
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Except where otherwise noted, this item's license is described as https://creativecommons.org/licenses/by-nc-nd/4.0/