Improving the decision-making process in the higher learning institutions via electronic records management system adoption
Authors
Mukred, MuaadhYusof, Zawiyah M
Mokhtar, Umi Asma
Sadiq, Ali Safaa
Hawash, Burkan
Ahmed, Waleed Abdulkafi
Issue Date
2021-01-31
Metadata
Show full item recordAbstract
Electronic Records Management System (ERMS) is a computer program or set of applications that is utilized for keeping up to date records along with their storage. ERMS has been extensively utilized for enhancing the performance of academic institutions. The system assists in the planning and decision-making processes, which in turn enhances the competencies. However, although ERMS is significant in supporting the process of decision-making, the majority of organizations have failed to take an initiative to implement it, taking into account that are some implementing it without an appropriate framework, and thus resulted in the practice which does not meet the accepted standard. Therefore, this study identifies the factors influencing the adoption of ERMS among employees of HLI in Yemen and the role of such adoption in the decision-making process, using the Unified Theory of Acceptance and Use of Technology (UTAUT) along with Technology, Organization and Environment (TOE) as the underpinning theories. The study conducts a cross-sectional survey with a questionnaire as the technique for data collection, distributed to 364 participants in various Yemeni public Higher Learning Institutions (HLI). Using AMOS as a statistical method, the findings revealed there are significant and positive relationships between technology factors (effort expectancy, performance expectancy, IT infrastructure and security), organizational factors (top management support, financial support, training, and policy),environmental factors (competitiveness pressure, facilitating conditions and trust) and behavioral intention to adopt ERMS, which in return has a significant relationship with the process of decision-making in HLI. The study also presents a variety of theoretical and empirical contributions that enrich the body of knowledge in the field of technology adoption and the electronic record’s domain.Citation
M. Mukred, Z. M. Yusof, U. A. Mokhtar, A. S. Sadiq, B. Hawash and W. A. Ahmed (2021) Improving the Decision-Making Process in the Higher Learning Institutions via Electronic Records Management System Adoption, KSII Transactions on Internet and Information Systems, 15(1), pp. 90-113, 2021. DOI: 10.3837/tiis.2021.01.006.Publisher
Korea Society of Internet InformationJournal
KSII Transactions on Internet and Information SystemsAdditional Links
http://itiis.org/digital-library/24232Type
Journal articleLanguage
enDescription
This is an accepted manuscript of an article published by KSII in KSII Transactions on Internet and Information Systems on 31/01/2021, available online: http://itiis.org/digital-library/24232 The accepted version of the publication may differ from the final published version.ISSN
1976-7277ae974a485f413a2113503eed53cd6c53
10.3837/tiis.2021.01.006
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