Leadership for implementing knowledge management strategies in the Kingdom of Saudi Arabia
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AuthorsAl Nabt, Saeed
MetadataShow full item record
AbstractThe Kingdom of Saudi Arabia (KSA) government aims to improve the current public service delivery and to achieve the Saudi’s Vision 2030, the KSA needs to extend on knowledge management (KM) strategies and programmes. However, the key to successfully embracing these changes and guide them to transform into twenty-first century public sector organisations would require visionary, innovative, creative, and dynamic form of leadership. Although featuring strongly in the popular media, trade, professional, and academic journals, the very concept of ‘leadership’ in the context of KM is elusive for the KSA public sector organisations. Therefore, the aim of this research is to investigate the roles of leadership for implementing KM strategies in the KSA public sector organisations. Given the new and unexplored nature of the research problem, a qualitative research methodology was adopted. In total, 42 semi-structured interviews were conducted to collect data, which was then analysed using content analysis along with Interpretive Structural Modelling (ISM) for inference and conclusion. As revealed in the study, the critical success factors (CSFs) for effective implementation of KM strategies are broad, but nine key CSFs stand out. The association between the identified factors is established by employing an interpretive structural modelling (ISM) methodology that is based on multi-criteria decision making approach. The research result indicated that ‘leadership’ and ‘organisational culture’ are the most significant critical success factors having highest driving power. These factors are deemed to be most-effective for adopting KM strategies in the KSA public sector organisations. It is evident from this study that there are many misconceptions of what leadership meant to them and their organisations in a KM context. Ten key roles leadership plays in implementing KM related change initiatives. The main motivations for invest in leadership skills development programmes are to facilitate the growth of the department and retain staff. The key barriers for delivering knowledge leadership skills training programmes are time, cost, and culture. It is suggests that a more robust leadership training evaluation process would be desirable. A leadership skills awareness training tool was developed and validated. The research concludes that the leadership plays a key role in implementing KM strategies in the KSA. In order to meet the Saudi Vision 2030, KSA public sector organisations must show leadership. It is suggests that public sector wide awareness raising programmes on the concept of leadership needs to be implemented. Also, there is a need to re-assess the leadership skills required by the KSA public sector organisations. The existing education and training programmes in the KSA need some reorientation.
PublisherUniversity of Wolverhampton
TypeThesis or dissertation
DescriptionA thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Philosophy.
SponsorsKingdom of Saudi Arabia.
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