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dc.contributor.authorO'Neill, S
dc.contributor.authorEnnis, E
dc.contributor.authorMcFeeters, D
dc.contributor.authorGallagher, L
dc.date.accessioned2019-08-15T09:50:47Z
dc.date.available2019-08-15T09:50:47Z
dc.date.issued2017-10-20
dc.identifier.citationO’Neill, S., Ennis, E., McFeeters, D., & Gallagher, L. (2017) Financial sector workers'experiences of managing suicidal clients, Crisis, 39(3), pp. pp. 159-165.en
dc.identifier.issn0227-5910en
dc.identifier.pmid29052433
dc.identifier.doi10.1027/0227-5910/a000483en
dc.identifier.urihttp://hdl.handle.net/2436/622648
dc.description.abstract© 2017 Hogrefe Publishing. Background: Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s): This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method: Semistructured interviews (open-ended questions) were used. Results: Interpretative phenomenological analysis (IPA) identified four themes, namely: (1) avoidance versus confrontation of reality (management of the debt); (2) role conflict (recovering the debt vs. supporting the client); (3) emotional impact and distancing from clients (coping with concerns for client welfare); (4) desire for support (practical and emotional training and support needs). Limitations: The frequency with which such clients were encountered was not assessed. Conclusion: These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member's goal is to recover debt.en
dc.formatapplication/PDFen
dc.languageeng
dc.language.isoenen
dc.publisherHogrefe Publishing Groupen
dc.relation.urlhttps://econtent.hogrefe.com/doi/10.1027/0227-5910/a000483en
dc.subjectHumansen
dc.subjectAdaptation, Psychologicalen
dc.subjectAttitude to Healthen
dc.subjectSuicideen
dc.subjectAdulten
dc.subjectMiddle Ageden
dc.subjectConsultantsen
dc.subjectFinancial Managementen
dc.subjectFemaleen
dc.subjectMaleen
dc.subjectSuicidal Ideationen
dc.subjectBanking, Personalen
dc.titleFinancial sector workers' experiences of managing suicidal clientsen
dc.typeJournal articleen
dc.identifier.eissn2151-2396
dc.identifier.journalCrisisen
dc.date.updated2019-08-14T10:11:37Z
dc.contributor.institution1 School of Psychology, Ulster University, L. Derry, Northern Ireland, UK.
pubs.place-of-publicationCanada
dc.date.accepted2017-04-18
rioxxterms.funderUniversity of Wolverhamptonen
rioxxterms.identifier.projectUOW150819DMen
rioxxterms.versionAMen
rioxxterms.licenseref.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en
rioxxterms.licenseref.startdate2019-08-15en
dc.source.volume39
dc.source.issue3
dc.source.beginpage159
dc.source.endpage165
dc.description.versionPublished version
refterms.dateFCD2019-08-15T09:49:42Z
refterms.versionFCDAM
refterms.dateFOA2019-08-15T09:50:48Z


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