Assessing Customer Service in Airports – Models from the UAE

dc.contributor.author	Gupta, Aman
dc.contributor.author	Arif, Mohammed
dc.contributor.author	Richardson, Phillip
dc.date.accessioned	2017-12-06T10:41:17Z
dc.date.available	2017-12-06T10:41:17Z
dc.date.issued	2014-06-01
dc.identifier.citation	Assessing Customer Service in Airports – Models from the UAE 2014 International Journal of Aviation, Aeronautics, and Aerospace
dc.identifier.issn	2374-6793
dc.identifier.doi	10.15394/ijaaa.2014.1007
dc.identifier.uri	http://hdl.handle.net/2436/620951
dc.description.abstract	Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.
dc.language.iso	en
dc.relation.url	http://commons.erau.edu/ijaaa/vol1/iss2/3/
dc.subject	Quality Models
dc.subject	Airport Management
dc.subject	Infrastructure Management
dc.title	Assessing Customer Service in Airports – Models from the UAE
dc.type	Journal article
dc.identifier.journal	International Journal of Aviation, Aeronautics, and Aerospace
refterms.dateFOA	2018-09-21T09:48:02Z

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