Assessing festival attendees’ behavioural intentions through perceived service quality and visitor satisfaction
Abstract
This study examines the festival attributes with the most significant impact on attendee quality perception, and subsequently the relationship between quality, satisfaction, and the likelihood that attendees would revisit and recommend the festival to others. Data were collected via self-completed questionnaires at Worcester city with particular focus on Worcester festival which is an annual community festival staged for two weeks in the summer. Perceptions of attendees were analysed and the findings support the view that festival attributes determine perceived quality and that quality has effect on satisfaction and behavioural intentions. This study contributes towards the understanding of festival attendee service quality perception, satisfaction and subsequent behavioural intentions. The research implications were discussed and recommendations for future research and industry managers were made.Citation
Oriade, A., Hall, S., Robinson, P. (2016) 'Assessing Festival Attendees' Behavioral Intentions Through Perceived Service Quality and Visitor Satisfaction', 20 (1) pp. 27-40Publisher
Cognizant Communication CorporationJournal
Event Management 20(1),pp 27-40Type
Journal articleLanguage
enISSN
1525-9951ae974a485f413a2113503eed53cd6c53
10.3727/152599516X14538326024955