• Critical perspectives on accounting, audit and accountability in public services

      Gill-Mclure, Whyeda; Sowa, Frank; Staples, Ronald; Zapfel, Stefan (Routledge, 2018)
    • Critical success factors for employee suggestion schemes: a literature review

      Lasrado, Flevy; Arif, Mohammed; Rizvi, Aftab; Urdzik, Chris (Emerald, 2016-05-09)
      Employee suggestion schemes have existed for many years and numerous articles on this subject have been published over the last several decades. These schemes have been studied from many perspectives to illustrate their objectives, nature, content, processes, significance and benefits. Arguments have been made with respect to successes and failures of suggestion schemes. Although organizations widely use suggestion schemes to elicit the creative ideas of their employees, sustaining an effective suggestion scheme is still a challenge. The purpose of this paper is to extract critical success factors and critical success criteria to suggestion schemes and to discuss the importance of these factors on suggestion system sustainability. This is a literature review paper. It identifies 23 critical success factors and 9 critical success criteria for suggestion schemes. It also discusses the interconnection between critical success factors and critical success criteria. Further, the frequency of each of the factors is also presented. It recognizes the lack of work on assessment frameworks for suggestion scheme sustainability. This paper should be of value to practitioners of suggestion schemes and to academics who are interested in knowing how this program has evolved, where it is today and what future it holds. It offers practical help to an individual starting out on research on sustainability of suggestion schemes.
    • CSR and leadership approaches and practices: a comparative inquiry of owners and professional executives

      Yamak, Sibel; Ergur, Ali; Karatas-Ozkan, Mine; Tatli, Ahu (Wiley, 2018-08-20)
      This study generates comparative insights into CSR approaches of owners and non-kin professional executives in an emerging country context, Turkey. Drawing on 61 interviews, we found that ownership status of the executive is crucial in shaping their CSR perceptions and practices. Owner-executives are empowered in pursuing CSR approaches based on their personal preferences and values; they have mostly societal aims. Professionals display tendency for company-related CSR practice; they exhibit greater knowledge of CSR, and their CSR initiatives are the results of strategic choices to enhance their power within the corporation. Our paper contributes to the debate on the drivers for CSR by accounting for both societal and individual influences on the CSR agency of these two key groups of executives. First, we develop a typology of CSR approaches of owners and professionals. Second, we provide insights from an emerging country context. Third, we present empirically grounded practice implications for CSR.
    • Curriculum planning with 'learning outcomes': a theoretical analysis

      Kemp, Brian (University of Wolverhampton, 1999-06)
      The use of learning outcomes for curriculum planning is widely advocated in higher education, it is supported by an imposing set of claims, and it has official sanction, for example from the Quality Assurance Agency (QAA). In opposition, there are fierce criticisms, mainly on theoretical grounds. The debate between opposing parties can be sterile, unless conducted in relation to an actual application of learning outcomes. The intention here is to examine such a scheme. This paper considers theoretical arguments in relation to the scheme. There will be a subsequent paper which looks at empirical evidence, and a final paper will offer an alternative framework for planning curriculum content. The motive for this project is the author’s belief that there is much in ‘learning outcomes’ that is inimical to any warranted conception of higher education.
    • Curtailing the use of multiple Notices of Intention to Appoint Administrators: the case for a moratorium?

      Umfreville, Christopher (Thomson Reuters, 2017-07-31)
      Considers the implications of the ruling in JCAM Commercial Real Estate Property XV Ltd v Davis Haulage Ltd (CA (Civ Div)) that an insolvent company must show that it has a settled intention to appoint an administrator before it may file a notice of intention under the Insolvency Act 1986 Sch.B1 para.26 and trigger a 10-day interim moratorium under para.44.
    • Customer Care

      Haynes, Andrew (Tottel Publishing, 2002)
      The 3rd edition of "Banking and Financial Services Regulation" provides detailed analysis and practical guidance on the UK regulatory system as it affects banking and financial services. The book has been written by a team of well known authors comprising practising lawyers, compliance officers, in-house counsel and academics.
    • Customer relationship management (people, process and technology) and organisational culture in hotels: which traits matter?

      Rahimi, Roya (Emerald Publishing Limited, 2017-05-08)
      Purpose: Current study tries to examine the impact of four organisational cultural traits of adaptability, consistency, involvement and mission on the three components of CRM, namely; people, process and technology in the context of the hotel industry. Methodology: Required data is collected with a quantitative approach and using a questionnaire adapted from the Denison organisational culture survey and the Mendoza CRM model. The questionnaire distributed among 364 managers of a chain hotel in the UK and gathered data examined by the Structural Equation Modelling method. Findings: The results of the research reveal that the four traits of organisational culture (adaptability, consistency, involvement and mission) have positive and significant impacts on three components of CRM (people, process and technology). A set of theoretical contributions and practical implications also discussed. Research limitations: The research is conducted with a case study approach hence the findings cannot be generalized to a larger population and the results might be different for other industries. Due to the limitation of access to all employees, only managers were selected as the sample and future studies with all employees may show different results. Practical implications Current study helps hotel managers to understand the role and importance of organisational cultural traits in successful implementation of the components of their CRM strategy. Originality/value: The position taken in this research recognizes the need to enhance the understanding of organisational culture’s impact on implementing CRM components. Organisational cultural traits have different levels of impact on CRM implementation and this is the first study to investigate the detailed impacts of four traits of adaptability, consistency, involvement and mission on three components of CRM, namely; people, process and technology.
    • Customer relationship management research in tourism and hospitality: a state-of-the-art

      Rahimi, Roya; Köseoglu, Mehmet Ali; Ersoy, Ayse Begum; Okumus, Fevzi (Emerald Publishing Ltd, 2017-05-16)
      Purpose: This study aimed to provide a critical review of the evolution of customer relationship management (CRM) research in the hospitality and tourism field. Design/methodology/approach: The study conducted a thorough systematical literature review by collecting papers from 14 leading tourism and hospitality journals. The examination of the literature is first based on the evolution of CRM notion and its definitions. Next, CRM studies in the literature that are related to hospitality and tourism were assessed based on their timelines and themes. Thirdly, the studies were classified based on CRM components and its impacts on firms’ performances. Findings: The literature review provided an in-depth understanding on the progress of CRM based on the selected topics and suggests a redesigned research agenda for scholars, graduate students, and practitioners. Implications: This study provides new and meaningful avenues for further research in CRM in hospitality and tourism area. Originality/value: CRM has a key role in business performance and increased customer satisfaction and retention, specifically in the context of the service industry. To date, scholars have produced an abundant number of CRM related studies in tourism and hospitality journals. In this study, the progress of CRM research conducted in the tourism and hospitality sector is critically reviewed.
    • Data Sharing in Crime Reduction: Why and How?

      Moss, Kate; Pease, Ken (Palgrave Macmillan, 2004)
      Criteria for the permissible exchange of relevant data within crime and disorder partnerships are to be found in the Crime and Disorder Act 1998. Partnerships have experienced difficulties in reaching agreement about data-sharing. This paper proposes an approach which minimises formal data-sharing while maximising relevance to crime reduction. It should be read as a radical alternative to the approach advocated by Brookes et al (2003) and is based on the excellent work undertaken in the Government Office, East Midlands.
    • Data-sharing and Crime Reduction: The Long and Winding Road

      Brookes, Stephen; Moss, Kate; Pease, Ken (Palgrave Macmillan, 2003)
      The Crime and Disorder Act 1998 charges responsible authorities with devising and implementing strategies for community safety. Responsible authorities comprise police and local authorities, working as partnerships. Criteria for the permissible exchange of relevant data are to be found in the Act. In practice, partnerships have experienced difficulties in reaching agreement about datasharing. This paper looks at the legal background to data-sharing, its limitations, best practice, and the potential consequences of lowering barriers to information exchange.
    • Deaf and hard of hearing women Menopause survey - Birmingham and Solihull results

      Bown, Sarah (University of Wolverhampton/BID Services, 2019-01-11)
      In November 2018 two workshops were conducted by Sarah Bown from the University of Wolverhampton in partnership with BID Services, focussing on the menopause as experienced by Deaf and hard of hearing women. The feedback from participants indicated a greater need for accessible information and support.
    • Decisive Battles of the English Civil War

      Wanklyn, Malcolm (Barnsley: Pen and Sword Books, 2006)
      An investigation of the decisive battles of the English Civil War, this work reassesses what actually happened on the battlefield and sheds fresh light on the causes of the eventual defeat of Charles I. It takes each major battle in turn - Edgehill, Newbury I, Cheriton, Marston Moor, Newbury II, Naseby, and Preston.
    • Democratic Transitions and Forms of Corruption

      Moran, Jonathan (Springer Verlag, 2001)
      Any transition to democracy has implications for corruption. This papertakes a contextual and procesual approach to the analysis of democratisation and corruption. It disaggregates some variables whereby democratisation can provide the context for the development of corruption and crime. This paper does not argue democratisation causes corruption and crime. Nor does it argue democratisation does not provide the social space for the reduction of corruption and crime. This paper concentrates on the areas in which democratisation provides an often complex environment for the development of corruption and crime.
    • Denied a Future? The right to education of Roma/Gypsy and traveller children in Europe

      Pinnock, Katherine (London: Save the Children, 2001)
      The idea for the Denied a Future? report emerged at the 1999 session of the UN Commission on Human Rights. Save the Children decided that there was a need for a basic text that described legislation, policy and practice with regard to education provision for Roma/Gypsy and Traveller children in a number of European countries. Denied a Future? therefore describes law, policy and practice in the period June 2000 to June 2001. The report was intended to serve as a benchmark against which the impact of contemporaray and future investments by the World Bank, the European Union, national and local governments and other agencies could be assessed. The report, published online in 4 volumes, highlights the lack of access to good-quality education of Roma children across Europe. Across Europe the challenge of providing Roma/Gypsy and Traveller children with access to quality education is not being met. Many school systems continue to marginalise Roma/Gypsy and Traveller children, thereby effectively denying them the chance to reach their full potential. Denied a future? examines 14 countries across Europe. It highlights the impact that a lack of personal security and freedom of movement, poverty and powerlessness all have on access to education for Roma/Gypsy and Traveller children.
    • Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination

      Stylos, Nikolaos; Vassiliadis, Chris A.; Bellou, Victoria; Andronikidis, Andreas (Elsevier, 2015-09-25)
      This research examines the complex relationship between components of images of destinations and behavioral intentions, incorporating two pivotal constructs that have not been explored in the related literature, namely holistic image and personal normative beliefs (PNBs). Previous studies incorporating destination images as predictors of intention to revisit have mostly investigated their direct effect. This research integrates holistic image as a mediator and PNBs as a moderating variable. The findings verify the mediating role of holistic image for predicting tourists’ intentions to revisit a destination, supporting a model that incorporates a partial effect and two indirect mediations. Interestingly, only affective and conative images contribute to the prediction of tourists’ intentions to revisit a destination through the holistic image towards this destination. Moreover, PNBs moderate the effect that conative destination images have on tourists’ holistic images. Practically, the research sheds light to factors that affect tourists' tendency to select a tourism destination, which can serve as a basis for tailoring the effective positioning of destinations.
    • Destination marketing: The use of technology since the millennium

      Li, Sammy C.H.; Robinson, Peter; Oriade, Ade (Elsevier, 2017-06-01)
      This editorial presents an overview of studies contained in this special issue. Recognising that destination management and marketing remains a key field of academic study and as an issue of importance to the tourism industry. The collection of papers in this issue explore the rapid and expansive technological enhancement and innovations in destination management. Whilst not attempting to provide full coverage of emerging technologies, the issue has succeeded in identifying some key issues for future practice and research.
    • Determinants of environmental sustainable behaviour amongst logging companies in Cameroon

      MBZIBAIN, AURELIAN (Academic Star Publishing Company, 2019-12-31)
      This paper presents the findings of an indepth qualitative study of the most important forest logging companies and syndicates to explore the factors which influence forest exploitation and related businesses in the Congo Basin of Africa to act or not in environmentally sustainable ways. More specifically, the study explored the motivations, the benefits and the factors which facilitate or constrain sustainable behaviour amongst forest exploitation companies in Cameroon. Data analysis was undertaken using a holistic model consisting of institutional, economic and resource based factors. Economic motivations were the most cited factors driven by increased awareness and demands from clients. Interestingly, the most cited benefit from adopting environmentally sustainable behaviour related to gains in internal organisation, transparency and productivity within the company. The regulatory institutional environment was the most cited constraint because of illegality, weak law enforcement and corruption in the country’s forest sector followed by high costs of investment and unclear financial premiums from environmentally sourced timber. The policy implications are discussed.
    • Determinants of greenfield emerging market outward FDI into the UK

      Cook, Mark; Godwin, Eun Sun (Emerald, 2018-07-16)
      Purpose: The purpose of this paper is to examine the determinants of Greenfield Emerging Market (EM) Outward Foreign Direct Investment (OFDI) into the UK, a Developed Market (DM) host. Despite the increasing significance of EM OFDI, this particular theme of EM OFDI to a DM host has received relatively little attention from researchers. This paper seeks to address this shortfall. Design/methodology/approach: Considering the distinctiveness of EM OFDI in its firmspecific characteristics, given circumstances and motivations, this paper applies adapted ‘Resource-based view (RBV)’ framework and institutional theory to build a theoretical framework. A range of hypotheses regarding ‘strategic-asset seeking’, ‘market-seeking’ and ‘institution-seeking’ motivations of EM OFDI, which reflect both ‘pull factors’ (advantages in hosts) and ‘push factors’ (disadvantages at home), were then developed. Using panel data for the years 2003-2012, the research questions were analysed using a sample of the then most important emerging market source countries which had undertaken Greenfield FDI into the UK. Findings: The analysis results supported the hypotheses that strategic-asset seeking and institution-seeking motivations were important in determining EM OFDI to the UK, with the coefficients of relevant variables showing statistical significance and expected sign (i.e. positive). However, the hypothesis on market-seeking motivation of EM OFDI cannot be supported as the coefficient of the relevant variable, whilst showing the expected sign, had a statistically insignificant coefficient. Amongst the three control variables, the source countries’ exports and imports as a percentage of GDP was statistically significant and had the correct sign whilst, the UK’s share of intra-EU trade, whilst statistically significant, had the opposite sign to that expected. The third control variable, the exchange rate was not statistically significant, though it had the correct sign. Originality/value: This paper provides an adjusted theoretical framework for the analysis of EM OFDI to DM with a novel application of institutional theory and RBV. It also qualifies and extends existing works on EM OFDI by including a wider range of EM source countries and DM hosts with empirical analysis results as well as theoretical suggestions. In addition, the paper offers up a range of policy implications for DM hosts.
    • The determinants of trust in the boardroom

      Ogunseyin, Michael; Farquhar, Stuart; Machold, Silke; Gabrielsson, Jonas; Khlif, Wafa; Yamak, Sibel (Edward Elgar Publishing, 2019-07-26)
      Using a behavioural perspective, this chapter presents further knowledge on the conditions in the boardroom that facilitate or hinder the presence of trust. Building on previous studies, a model explaining the hypothesised relationships between trust and its determinants (cognitive conflict, communication efficacy, the perception of board members’ competence, affective conflict, and familiarity), with the moderating effects of board meeting frequency and board tenure, was developed. Based on a survey of UK companies, it was found that the perception of board members’ competence and familiarity are positively related to trust, whereas affective conflict is negatively related to trust. The implication of this finding for board practice is that boards of directors should engage in activities such as training and development that increase directors’ perception of each other’s competencies and why affective conflict should be managed in the boardroom.
    • Developing a model of disability that focuses on the actions of disabled people

      Levitt, Jonathan M.; Research Institute of Information and Language Processing, University of Wolverhampton, Wolverhampton, UK (Taylor & Francis, 2017-05-25)
      Disabled people, writers on disability and disability activists stress the importance of disabled people being included in all aspects of society. I argue that a major omission from this inclusiveness, is that no current model of disability focuses on the impact of the actions of disabled people on disability. Disabled people are not passive bystanders, powerless to reduce the restrictions of disability. On the contrary, we are central to actively limiting its constraints. I develop a model of disability, called ‘active’, which focuses on the effects on disability of the individual and collective actions of disabled people. I describe published findings which indicate that engaging in self-help, using support groups and deploying assistive technology can all reduce the limitations of disability. Recent increases in the number of disability support groups and developments in assistive technology have substantially augmented the potential for disabled people to combat the effects of disability.