• 'I'm not going to tell you cos you need to think about this': A conversation analysis study of managing advice resistance and supporting autonomy in undergraduate supervision

      West, Marion (Springer, 2020-12-31)
      This article firstly, critically analyses a face-to-face supervision meeting between an undergraduate and a supervisor, exploring how the supervisor handles the twin strategies of fostering autonomy while managing resistance to advice. Conversation Analysis is used as both a theory and a method, with a focus on the use of accounts to support or resist advice. The main contribution is the demonstration of how both the supervisor and student are jointly responsible for the negotiation of advice, which is recycled and calibrated in response to the student’s resistance. The supervisor defuses complaints by normalising them, and moving his student on to practical solutions, often with humour. He lists his student’s achievements as the foundation on which she can assert agency and build the actions he recommends. Supervisor-student relationships are investigated through the lens of the affective dimensions of learning, to explore how caring or empathy may serve to reduce resistance and make advice more palatable. By juxtaposing physically present supervision with digitally-mediated encounters, while acknowledging their mutual entanglement, the postdigital debate is furthered. In the context of Covid-19, and rapid decisions by universities to bring in digital platforms to capture student-teacher interactions, the analysis presented is in itself an act of resistance against the technical control systems of the academy and algorithmic capitalism.
    • Ideals, Reality and Meaning: Homemaking in England in the First Half of the Nineteenth Century

      Ponsonby, Margaret (Oxford: Oxford University Press, 2003)
      Advice books in the first half of the nineteenth century offered homemakers instructions for creating the ideal home. The problem for the design historian is to ascertain with what results the homemaker mediated these instructions. This article suggests using lists of house contents, which survive in a variety of forms, and adopting a qualitative approach to their analysis. Evidence for a number of middle-class homes is used to explore the variations. The symbolic value of individual objects and their role within the material culture of the home is examined - in particular, the use of textiles to articulate the practical and symbolic functions of living rooms. Although all the examples followed the general tendencies of the period as described in advice books, they also showed distinct differences according to social status,age. sex and occupation. A qualitative approach to the evedence permits exploration of the differences between homes and the possible social and cultural meaning that they conveyed. (Oxford University Press)
    • Identifying communists: continuity in political policing, 1931-1951

      Millar, Grace (Stout Research Centre for New Zealand Studies, 2017-05-31)
      On 14 April 1931, Constable E.R. Trask wrote a report which began: ‘I respectfully report that acting on instructions received, I attended a Communist Meeting, which was held in the Communist hall.’ 1 He carefully noted the names of all those who attended whom he believed to be communists. This typified police practice at that time. In other words, identification and surveillance of suspected or known communists in meetings, on demonstrations and in other settings, dominated political policing long before the Cold War. For the New Zealand Police Force, anti-communism was an organising worldview with communist influence their general explanation for any radical activity. This article examines how New Zealand police officers understood dissent among unemployed workers in the 1930s and during the 1951 waterfront dispute, and concludes that continuity in political policing prevailed, despite the momentous events of World War Two and the early Cold War years which intervened. It argues that policing methodology is a form of social knowledge, so that the words in the written police archives need to be seen in the broader perspective of surveillance as a knowledge system into which new constables were socialised. For example, each year detectives from other centres were sent to Christchurch during its Show Week in November to keep their ‘own city criminals under observation and to point them out’ to local police.2 This model of policing was already dated by the 1930s, even more so by the 1950s, but it continued to inform and structure political policing.
    • Identifying victims of human trafficking at hotspots by focusing on people smuggled to Europe

      Ventrella, Matilde (Cogitatio, 2017-06-23)
      Research has shown that smuggling of migrants is associated with human trafficking. Hence, victims of human trafficking amongst smuggled migrants should be identified by EU Member States at hotspots established by the European Commission, to overcome the migrant and refugee crisis. Identified victims should be given a visa and a programme of protection to escape their traffickers. In order to achieve these objectives, research suggests that EU law on migrant smuggling should be amended and the Temporary Protection Directive should be applied to smuggled persons when there is an indication that they may be victims of human trafficking. This approach should be adopted by the EASO in cooperation with police forces investigating smuggling and trafficking at hotspots.
    • Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

      Rahimi, Roya; Kozak, Metin (Taylor & Francis, 2016-01-28)
      Customer Relationship Management (CRM) is a successful marketing strategy that has been proven to improve customer satisfaction and retention in the hotel business. CRM can bring many benefits to the hotel business, though there are some associated challenges such as the implementation process, which can prove to be time consuming, expensive, and complex in nature. Such challenges often bring a significant risk of failure, and these risks become more significant in budget hotels, due to inadequate supporting budgets and the lack of strong branding and loyalty schemes. This study considers the changes that have emerged in the last decade as regards customer expectations when staying in budget hotels. We use qualitative approaches to investigate the overlaps between customer expectations and managers’ perceptions of CRM applications. The findings reveal that regardless of all changes, value for money and core products continue play a critical role in customers’ overall satisfaction of budget hotels. This suggests there is a need to align management and customer perspectives on CRM, in order to optimize customer value in terms of delivery and experience. Keywords: Customer Relationship Management (CRM), Customer Satisfactions, Satisfaction Criteria, Customer Expectation and Budget Hotels.
    • The importance of accountability for the relationship between governance and performance of UK charities

      Bellante, G; Berardi, Laura; Machold, Silke; Nissi, E; Rea, Michele (SIW, 2016-04-22)
      The aim of this paper is to analyse the relationships between governance characteristics of non-profit organizations (NPOs) (CEO duality and board size) and their performance, considered as their ability to collect financial resources. The study is conducted on a sample of 200 UK registered charities that work in a context characterized by a medium to high level of “mandatory” accountability. With a regression analysis we verify strong positive relationships between the NPOs’ financial performance and the CEO duality and board size. Further analyses show that if the charities increase their level of accountability through the use of additional voluntary disclosure mechanisms and tools such as the use of social networks, these relationships are confirmed. Qualitative characteristics of governance and voluntary accountability of UK charities are also analysed in association with some classes of revenues using the logistic regression method and the multiple correspondence analysis.
    • In Proportion

      Waddington, P. A. J.; Stenson, Kevin; Don, David (Oxford University Press, 2004)
      This article examines the view, expressed authoritatively in the Macpherson report (1999), that racial disproportionality in police stop and search is attributable to officers selectively targeting minority groups. The research on which this article is based replicates Home Office research (Miller and MVA 2000) that profiled the population ‘available’ in public places to be stopped and searched. Using a combination of data sources, this article extends that research in two directions: first, by exploring the issue of visibility and how it has an impact upon decisions to stop and search; and, secondly, by investigating whether disproportionality might arise indirectly from the way in which police direct their efforts in relation to time, place and types of motor vehicle. Finally, we discuss the implications of this research for the concept of ‘institutional racism’.
    • In support of evidence-based management and research-informed HRD through HRD professional partnerships: an empirical and comparative study

      Hamlin, Robert G. (Routledge (Taylor & Francis), 2002)
      This article describes a programme of practice-grounded empirical management research set within an NHS Trust Hospital in the UK that was conducted as part of an HRD Professional Partnership of the kind advocated by Jacobs (1997). The research was concerned with identifying the criteria of managerial effectiveness at the middle and front-line levels of management using critical incident technique and factor analytic methods. The results are compared against those from an equivalent partnership research study carried out previously by the author within one part of the British Civil Service, namely the Anglia Collection of HM Customs & Excise. The findings lend support to the notion of the 'universally effective manager', and provide empirical support for the potential development of evidence-based and research-informed approaches to management and human resource development within the case-study NHS Trust Hospital, and possibly beyond.
    • In support of research-based organisation change and development through professional partnerships

      Hamlin, Robert G.; Campbell, Fiona; Stewart, Jim; Reidy, Margaret (University of Wolverhampton, 1999-06)
      This paper provides a review and synthesis of current practice in the field of Organisation Change and Development (OCD). Five key 'failings' of managers contributing to the low success rate of OCD programmes are identified. To overcome these 'failings' a case is made for more evidence and research - based OCD practice, particularly OD initiatives informed and shaped by organisationally based research facilitated through 'university-organisation' professional partnerships of the kind advocated by Jacobs (1997). A framework conceptualising OCD Professional Partnerships is presented. This suggests an integrative and cyclical process connecting OCD research and consultancy which follow a similar sequence of stages with outcomes that are mutually beneficial and reinforcing. A UK example of an OCD Professional Partnership set within one part of the British Civil Service is presented which demonstrates how OCD practice can be profoundly influenced and enhanced by academically rigorous internal research. This is compared against a USA example set within a municipal government department. A number of common lessons are drawn of relevance to OCD practitioners and organisational leaders concerned with strategic change issues.
    • In support of universalistic models of managerial and leadership effectiveness: Implications for HRD research and practice

      Hamlin, Robert G. (Wiley, 2004)
      Various researchers have recently challenged contingent models of managerial and leadership effectiveness, arguing that logic suggesting the universality of manager and supervisory leader behaviors is compelling, although there is sparse empirical evidence to support this view. A comparative study of the findings from three previous empirical factor analytic studies into the criteria of managerial effectiveness, carried out in three different types of public sector organizations in the United Kingdom, support the view that universalistic as opposed to contingent models are more consistent with the facts. A generic model of managerial and leadership effectiveness is presented, and the implications for HRD research and practice are discussed.
    • Independent inventors and inbound open innovation: using a resource-based approach to create a tool for screening inventor approaches in order to facilitate technology in-licensing

      Smeilus, Gavin; Harris, Robert J.; Pollard, Andrew (2013)
      Open innovation literature identifies independent inventors as a source of novel external knowledge. This knowledge may be licensed into an organisation in order to supplement internal R&D activity, typically as part of an inbound open innovation strategy. In opening an organisation up to approaches from individuals the capacity of the core team to identify promising licensing opportunities is diminished by the sheer volume and variable quality of approaches received. Based on a survey of 202 UK independent inventors this paper utilises a resource-based approach to identifying the key resources possessed by successful independent inventors. Using this data, we devise a preliminary screening tool to facilitate technology in-licensing from independent inventors.
    • Information systems to support choice: a philosophical and phenomenological exploration

      Hassall, John (University of Wolverhampton, 1998-09)
      The paper examines the role of decision support, or “choice making” systems and models based upon three groupings of ideas (or frameworks). Firstly, the philosophy of choice is examined with reference to the viewpoints of classicism, modernism and post-modernism as they relate to the way in which preferences are determined and valorised. Secondly, this tripartite framework is examined with reference to the philosophical works of Soren Kierkegaard who is sometimes regarded as the first existentialist philosopher. Third, some parallels are drawn between the models and frameworks thus far described and the psychotherapeutic model developed (initially) by Eric Berne, known as Transactional Analysis. Finally, a review and synthesis of some of the ideas introduced is attempted.
    • Informatization of local democracy: A structuration perspective

      Parvez, Zahid (IOS Press, 2006)
      Academics and researchers face a challenge of making sense of the role e-democracy plays in the democratic process and with what implications. This requires a deeper understanding of the objectives and assumptions that underpin e-democracy innovations, as well as institutional and technology structures that condition their role in democratic engagement. This paper interprets case study data collected from three UK local authorities in light of Giddens Structuration theory to make sense of the role e-democracy plays in the democratic process. From the data, it elicits and identifies categories of social structures as perceived by different actors surrounding e-democracy. The insights gained suggest that social structures influence actors in prioritising, shaping and appropriating e-democracy and thus, in moderating its role in local democracy. Using these insights the paper offers some useful suggestions for enhancing democratic engagement through e-democracy projects.
    • Innovation and the export performance of firms in transition economies: the relevance of the business environment and the stage of transition

      Recica, Fisnik; Hashi, Iraj; Jackson, Ian; Krasniqi, Besnik (Inderscience, 2019)
      This paper investigates the impact of product and process innovation on firms’ export performance in transition economies (TEs) which embarked on a systemic change from a planned to a market economy in the early 1990s. The research builds on the technology gap theory and the analysis of the self-selection of firms into the export market. Unlike other studies that have focused on the export behaviour of firms in developed economies where business environment is generally stable and favourable, the paper controls for the relevance of business environment and the stage of transition on export performance of firms. The paper uses the firm-level Business Environment and Performance Survey data undertaken by the European Bank for Reconstruction and Development in 2002, 2005 and 2008 in 29 TEs. Findings show that the impact of innovation on export performance increases with the transition reforms. Macroeconomic instability acts as a moderating factor of export performance in countries at high transition stage, as it pushes firms to export more, as a risk shifting mechanism. The main implication of the study is that the impact of some explanatory factors on export performance differs through the stages of transition.
    • Insolvency Law: Corporate and Personal

      Keay, Andrew; Walton, Peter (Pearson, 2003)
      Insolvency Law provides a clear, readable and comprehensive account of the principles of insolvency law in England and Wales in relation to both corporate and personal debtors. This concise text contains detailed academic analysis and covers areas of debate and controversy. The subject of insolvency is set in its social, economic and historical context with brief extracts from judgements and statutes provided. It covers the subject in appropriate depth and breadth to make it suitable for single-module teaching of the subject. (Pearson)
    • Insolvency litigation funding – Past, present and future

      Walton, Peter (Law Society, 2020-06-08)
      Professor Peter Walton talks about his recent report on the insolvency litigation funding market.
    • Insolvency litigation funding – What should an insolvency practitioner do?

      Walton, Peter (University of Wolverhampton, 2020-08-06)
      Insolvency litigation is unlike other types of litigation. Although proceeds of successful actions are received on behalf of creditors creating a private benefit, there is also a public benefit to ensuring culpable individuals are held to account for their conduct. A significant problem often faced by insolvency practitioners, who have the power to take action on behalf of creditors, is how to fund such actions. Many insolvent estates are so impecunious that there is no funding available to support litigation. The Jackson reforms were applied to insolvency litigation in 2016. Prior to that, a insolvency practitioner would invariably employ a legal team on the basis of conditional fee agreements (“CFAs”) where, if successful, the lawyers would receive their base costs plus an uplift which was commonly 100% of the base costs. Insolvency practitioners would ensure they had potential adverse costs covered (in the event the action was lost) by after-the-event insurance (“ATE”) where the insurance premium was fully deferred and not payable if the case was lost. Prior to 2016, if insolvency litigation was successful, a losing defendant would be ordered to pay damages, base legal costs, the CFA percentage uplift on those costs and the ATE insurance premium. All that changed with the Jackson reforms. From 2016 onwards, uplifts and premiums are no longer separately recoverable but must now be paid out of any damages awarded. The result is that fewer cases are brought using CFAs and ATE than before, and less money finds its way to the creditors. In 2015, insolvency office-holder actions were made assignable to third party funders. Up until then, third party funders accounted for only a very small part of the insolvency litigation market. This was largely due to the fact that they would require a profit from any funding they provided and financially, the pre-Jackson CFA/ATE model was usually far more attractive to insolvency practitioners. The Jackson reforms have levelled this playing field. Insolvency practitioners are fiduciaries. They must act in what they believe to be the best interests of the creditors. Prior to the ability to assign office-holder actions and the Jackson reforms, in the vast majority of cases, insolvency practitioners did not have to think too carefully about how best to fund insolvency. The CFA/ATE model was dominant. That has changed in recent years. This article considers in detail the options available to insolvency practitioners and considers the factors they need to take into account in making a decision as how best to enforce legal rights on behalf of creditors. It considers recent case law and the possible pitfalls which await an unwary practitioner. It concludes with a suggested checklist which might be used each time insolvency litigation which requires some form of financial support is contemplated.
    • Insolvency litigation funding- in the best interests of creditors?

      Walton, Peter (Manolete Partners/IPA/ICAEW, 2020-04-07)
    • Institutional pressures and sustainability assessment in supply chains

      Kauppi, Katri; Hannibal, Claire (Emerald Group Publishing Limited, 2017-11-30)
      Purpose: Firms are increasingly held accountable for the welfare of workers across entire supply chains and so it is surprising that standard forms of governance for socially sustainable supply chain management have not yet emerged. Assessment initiatives have begun to develop as a proxy measure of social sustainable supply chain management. This research examines how social sustainability assessment initiatives instigate and use institutional pressures to drive third party accreditation as the legitimate means of demonstrating social sustainability in a global supply chain. Design/methodology/approach: Ten assessment initiatives focused on assuring social sustainability across supply chains are examined. Data is collected through interviews with senior managers and publicly available secondary material. Findings: The findings show how the social sustainability assessment initiatives act by instigating institutional pressures indirectly rather than directly. Coercive pressures are the most prevalent and are exerted through consumers and compliance requirements. The notion of pressures operating as a chain is proposed, and the recognition that actors within and outside of a supply chain are crucial to the institutionalization of social sustainability is discussed. Originality/value: Studies on sustainable supply chain management often focus on how companies sense and act upon institutional pressures. To add to the extant body of knowledge this study focuses on the sources of the pressures and demonstrates how assessment initiatives use coercive, normative and mimetic pressures to drive the adoption of social sustainability assessment in supply chains.