• Adaptation, evolution and survival? The political economy of Whitleyism and public service industrial relations in the U.K. 1917–present

      Gill-McLure, Whyeda; Department of Human Resources & Leadership, University of Wolverhampton, Wolverhampton, UK (Routledge, 2017-10-26)
      The Whitley Reports, 1917, were seen by contemporaries as conservative: they reflected pre-existing voluntaristic approaches to the labour problem rather than a radical departure. Largely neglected by the well-established private sector, for whom they were intended, Whitley Councils were taken up by the newly emerging public service unions. The inter-war years demonstrated Whitleyism’s lack of clout. But, endorsed by governments during and after the Second World War, public sector Whitleyism came to embody the tenets of progressive public administration by providing nationally determined pay, career progression and a public service ethos. These hard-won union gains are under attack from neo-liberal reforms that attempt to model public service labour relations on the private sector. The paper examines the major weaknesses and strengths of the Whitley model for managing public service industrial relations through an analysis of a century of Whitleyism.
    • An overview of the pre-insolvency procedures in the United Kingdom and South Africa

      Kastrinou, Aleksandra; Jacobs, Lezelle; Van Der Rest, Jean-Pierre; Adriaanse, Jan (Routledge, 2017-01)
    • Between a rock and a hard place: corporate elites in the context of religion and secularism in Turkey

      Yamak, Sibel; Ergur, Ali; Ünsal, Artun; Uygur, Selcuk; Özbilgin, Mustafa (Routledge, 2014-07-24)
      Drawing on discourse analyses of 36 in-depth interviews with elite business people from Turkey, the study identifies the networking patterns of new and established business elites in the context of economic liberalization and socio-religious transformation of the country. Through a comparative analysis of the so-called secular and religious elite networks, we demonstrate the role of institutional actors such as the government, and identity networks, based on religion and place of birth in shaping the form and content of social networks among business elites in Turkey. In order to achieve this, we operationalise Bourdieu’s notion of theory of practice and Granovetter’s theory of social networks, illustrating the utility of combing these approaches in explicating the form and content of social networks in their situated contexts, in which power and divergent interests are negotiated.
    • Can cruise services satisfy Chinese outbound travelers? An importance–performance analysis

      Kong, Haiyan; Okumus, Fevzi; Rahimi, Roya; Bu, Naipeng; Yin, Zihan (Routledge, 2021-02-26)
      This study aims to explore tourists’ satisfaction with cruise services and the gap between expectation and satisfaction, focusing on Chinese outbound tourists traveling to South Korea. Using a mixed-methods approach, in-depth interviews were conducted to summarize items of cruise services for measurement; importance–performance analysis was performed to simultaneously examine the matching degree between tourists’ perceived importance and performance. Tourists’ expectation is measured by the side of importance, meanwhile, performance represents their satisfaction. This study suggests that cruising is an important way for Chinese tourists to travel abroad, and tourists were generally satisfied with the services provided by immigration, customs, and the cruises. However, a gap remains between the perceived expectation and satisfaction. In terms of cruise service, the most important item was the good language and communication skills of the staff, and the most satisfactory performance was the effective boarding service. The biggest gap was observed in the effective service of handling ticket bookings, cancellations, and confirmations. The results of this study can provide insight into enhancing cruise services and marketing, specifically for companies working with the Chinese market.
    • Court Connected Construction Mediation Practice in England and Wales

      Brooker, Penny; Agapiou, Andrew; Ilter, Deniz (Routledge, 2016-08)
    • Critical perspectives on accounting, audit and accountability in public services

      Gill-Mclure, Whyeda; Sowa, Frank; Staples, Ronald; Zapfel, Stefan (Routledge, 2018)
    • A deaf translation norm?

      Stone, Christopher; Bielsa, Esperança (Routledge, 2021-12-13)
    • Differences in Sustainable Management Between Four- and Five-Star Hotels Regarding the Perceptions of Three-Pillar Sustainability

      Stylos, Nikolaos; Vassiliadis, Chris (Routledge, 2015-02-19)
      Although there is a wealth of publications about sustainability in tourism destinations management literature, the concept has only recently started coming under examination within the area of hospitality management. This paper’s main focus is on capturing the perceptions and practices of hotel management in respect to the concept of three-dimensional sustainability. A literature based self-administered questionnaire was used and 423 hotels participated in the study. Logistic Regression was employed in order to examine four research hypotheses and extract useful findings. The findings suggest that hotel star ratings play a significant role in the perceived importance of financial measures of economic viability, as well as in the application of socially-responsible practices by hotel management; the same conclusion does not apply to environmental practices. Furthermore, it was found that hotel location does not play a significant role in shaping perceptions of sustainability dimensions.
    • Digital banking and customer satisfaction: the Nigerian perspective

      Jones, Mordi; Oriade, Ade; Wang, Yong; Atiase, Victor; Thaichon, P; Ratten, V (Routledge, 2020-10-30)
      The emergence of Internet-Based Technology (I-BT) into the Nigerian banking industry over the past decade has diversified and revolutionised the sector by offering consumers various choices of accessing banking services. Drawing on three main theories namely the Expectancy Disconfirmation (ED), the Affect and Kahn’s Engagement Theory, we examine the impact of I-BT on customer satisfaction (CS) in the Nigerian Banking Sector. Employing a quantitative research methodology, data for our empirical inquiry come from a survey of 426 bank customers in Edo State, Nigeria. Following both bank users and banks in search of effective ways to maximising customer satisfaction, we show in this study why I-BT is likely to have a positive impact on bank customer service delivery in Nigeria. First, our data evidence suggests that all the latent variables of customer-focused engagement behaviour (CFEBEH), positive and consistently helpful behaviour (PCHB), attachment to the task itself (ATI) and working smart (WS) correlate positively with CS and explain 39% of the variance in I-BT. Second, CFEBEH has a direct effect on CS at a 40% level. Finally, concerning the mediating role of I-BT resources in the bank, the results indicate that there is an indirect and positive effect on CFEBEH and CS at a 6.7% mediation level. Nevertheless, Nigerian banks are beset with various infrastructural difficulties in implementing full digital banking services. We conclude by delineating some relevant implications of our study to the theory and practice of CS and the engagement of I-BT in banking operations.
    • Enhancing the accountability and transparency of transnational police cooperation within the European Union

      McDaniel, John; Lavorgna, Anita; McDaniel, John LM; Stonard, Karlie; Cox, David J (Routledge, 2019-10-15)
      The EU’s development of advanced instruments and processes of police cooperation on both policy and operational fronts presents new challenges and opportunities for conventional approaches to police accountability and transparency. Although no substantive mention is made of police accountability under Title V of the Lisbon Treaty 2009, it can be expected that the EU’s common transnational measures draw upon, reconcile and enhance Member State approaches to police accountability which are rooted in long-standing constitutional, legal and administrative traditions and values. This chapter will consider whether and to what extent various Member State norms on police accountability and transparency are informing the concept, design and operation of the EU policing regime and vice versa. More particularly, it will recommend the development of a new ethos of ‘transnational police accountability’ which should guide and shape EU policy-making in this area.
    • Ethos and Politics in the Youth Hostels Association (YHA) in the 1930s

      Cunningham, Michael (Routledge, 2016-02-16)
      The Youth Hostels Association (YHA) was a formally non-political organization founded to provide cheap accommodation for walkers and cyclists. However, the YHA drew on, and was influenced by, values and ideas which both attracted a particular kind of member and informed its domestic political interventions. The article specifically examines the connections between the YHA and other organizations, aspects of the politics of membership relating to the concepts of respectability and class and the political interventions of the YHA in the areas of unemployment and the access movement.
    • Learning from mistakes: The Barrowfield Project in Glasgow, Scotland

      Matheson, David; Matheson, Catherine; Matheson, David (Routledge, 2014)
    • ‘A new and disturbing form of subversion’: Militant tendency, MI5 and the threat of Trotskyism in Britain, 1937-1987

      Kassimeris, George; Price, Oliver (Routledge, 2021-10-27)
      This article examines how the rise of Militant Tendency transformed MI5’s perception of Trotskyism’s ability to pose a threat to the British state. Militant’s emergence in the 1970s as an entryist organisation within the Labour Party and its subsequent influence on Liverpool City Council in the early 1980s led security officials to consider it as an equal if not greater subversive threat than the Communist Party of Great Britain (CPGB). Drawing on newly released files, the article adds to the understanding of counter-subversive investigations in Cold War Britain and assesses how, between the late 1970s and early 1980s, Militant became the first and, so far, only Trotskyist group to be considered by MI5 a significant subversive threat to British internal security.
    • Perceived managerial and leadership effectiveness within higher education in France

      Hamlin, Robert G.; Patel, Taran; Wolverhampton Business School, University of Wolverhampton, MN Building, City Campus North, Nursery Street, Wolverhampton WV1 1AD, UK; People, Organization and Society Department, Grenoble Ecole de Management, B.P. 127-12, rue Pierre Semard, 38003 Grenoble-Cedex 01, France (Routledge, 2015-06-02)
      Higher Education Institutions (HEIs) in many countries are currently experiencing significant changes in how they are organized and managed. Consequently, exploring the kind of manager/leader behaviours that are perceived as effective and least effective/ineffective by peers, subordinates, collaborators, and team members in HEIs becomes important. Choosing a French HEI for our study and using the Critical Incident Technique, the authors conducted 37 interviews of academic/non-academic managerial/non-managerial staff to generate a total of 250 critical incidents (CIs) of observed managerial behaviour. Subjecting these CIs to open and axial coding resulted in the emergence of 17 positive and 21 negative behavioural indicators of perceived managerial and leadership effectiveness. Comparing these findings with those of extant studies of HEIs from Anglo countries revealed many similarities and considerable differences. Implications are offered for leadership and management development training programmes specifically designed for members of HEIs, along with suggestions for further research on this topic.
    • Pointing, telling and showing: multimodal deitic enrichment during in-vision news sign language translation

      Stone, Christopher; Tipton, Rebecca; Desilla, Louisa (Routledge, 2019-05-22)
      The Broadcasting Act 1996, chapter 55, section 20, placed a legal obliged on broadcaster in the UK to include British Sign Language (BSL) in their programmes either have, presentation in, or translation into, sign language. This has included the translation into BSL of current affairs programmes, popular programmes and soaps with a variety of Deaf and hearing T/Is being employed to undertake this work. This in-vision translation is not new, and has preceded 1996 (Ladd, 200?), but little attention has been paid to the multimodal nature of the translation and the pragmatics of delivering a seen translation, with the translator viewed by the audience, presenting a translation that interacts with other elements on the television screen. This involves the representation of the news and other current affairs to ensure that sign language using deaf people have access to the news in their first or preferred language.
    • Police misconduct, protraction and the mental health of accused police officers

      McDaniel, John; Moss, Kate; Pease, Ken; Singh, Paramjit; McDaniel, John LM; Moss, Kate; Pease, Ken G (Routledge, 2020-02-25)
      The chapter describes findings from a research project carried out in collaboration with one UK police force. The project was designed to examine and understand the force’s welfare practices towards officers accused of misconduct and the impact of prolonged misconduct investigations on the mental health and wellbeing of police officers, specifically police officers who were subsequently exonerated. The aim was to identify new opportunities for mental health support, points of avoidable delay, demotivation and embitterment, and stress-reducing possibilities throughout the misconduct process, and to produce a simple and clear evidence-based set of recommendations for improvement.
    • Reconstructing resistance and renewal in public service unionism in the twenty-first century: lessons from a century of war and peace

      Gill-McLure, Whyeda; Thörnqvist, Christer; Management Research Centre, Wolverhampton Business School, University of Wolverhampton, Wolverhampton, UK; School of Business, University of Skövde, Skövde, Sweden (Routledge, 2017-10-26)
      This special issue uses the occasion of the centenary of the Whitley Commission Reports to illuminate the contemporary crisis in public service industrial relations from a historical perspective. In all six countries studied—Britain, France, Germany, Italy, Sweden and the USA—public service employment is labour intensive and quantitatively significant in the overall economy. Public services have also been major targets of neoliberal reforms, starting in the UK and the USA at the turn of the 1980s and in the other countries about a decade later. In addition, the relatively high union density and the political dimension of public services and public union strategies have been major targets of new public management and more latterly austerity. However, the regressive period has had a differential impact in different countries. In the liberal market economies of the UK and the USA, the neoliberal turn has destabilised traditional patterns of public sector industrial relations to greatest effect. While in the more coordinated market economies, traditional arrangements and values have been more resistant to austerity and neoliberal reforms. We attempt to shed light on these differential impacts through a critical analysis of the historical evolution of public sector industrial relations in each country.
    • Recovering from conflict: What matters for livelihoods, economic activity and growth?

      Slater, Rachel; Mallett, Richard; Van Der Haar, Gemma; Hilhorst, Dorothea; Weijs, Bart (Routledge, 2017-02-17)
      This chapter explores the impacts of conflict on growth, economic activity and livelihoods–impacts that often last long into a post-conflict period. It considers the role of 'enabling environments' for successful economic and livelihood recovery, exploring the various elements of their construction. The chapter focuses on the dominant approaches to external economic engagement in conflict-affected situations, and the role of power, politics and informal institutions in mediating the experience and effects of policy reforms in conflict-affected situations. It discusses flaws, tensions and uncertainties in specific development practice, and highlights in particular the questionable positioning of economic growth as a means to achieving peacebuilding outcomes and the persistence of standardised, neo-liberal-orientated economic models. The chapter defines the politics of growth as the 'processes of conflict, negotiation and cooperation between interest groups in the use, production and distribution of resources'.
    • Sign language conference interpreting

      Turner, Graham H.; Grbić, Nadja; Stone, Christopher; Tester, Christopher; De Wit, Maya; Albl-Mikasa, Michaela; Tiselius, Elisabet (Routledge, 2021-11-30)
      Interpreting between signed and spoken languages has become steadily more visible to the general public around the world in recent decades. The chapter summarises the nature and development of signed language conference interpreting, defining key terms and concepts with attention to distinctive aspects of service provision. These are rooted in the visual-gestural forms that encode signed meaning, and the physical and social features of communication and cultural expression associated with the lived experiences of participants in Deaf communities. The work undertaken by these interpreters in conference settings is described with reference to a number of diversifications, including the demand for ‘International Sign’ provision intended to be accessible to the multinational audiences arising as a result of increasing global mobility. We review the particular experiences and practices of interpreters who may be either deaf or hearing and address the combination of their skills in the delivery of appropriate services. Future challenges highlighted include the need for enhancement of professionalization through codification of norms and standards, and important questions about relationships among professionals and between human and non-human agents in the field.