Algahtani, Khaled (University of Wolverhampton, 2019-09-20)
After a decade of sustained oil-based growth, KSA is at a transition towards knowledge based economy. Today, achieving that goal has become essential. To address these change challenges, knowledge is increasingly accessed and shared across different functional departments and professionals. This knowledge interdependence creates new management challenges resulting from the risks and difficulties of knowledge transactions across boundaries. Providing access to key tacit and explicit knowledge to decision makers during potential changes seems to be critical for effective decision-making. Recent technological developments have made a significant and positive impact on the ability and desire to manage knowledge. These challenges have made the government think to adopt Knowledge Management (KM) initiatives. There is, however, a paucity of empirical research on the key KM practices that have been implemented in the public sector organisations of the Kingdom of Saudi Arabia (KSA) – which is the core rationale for this study. Therefore, the aim of this study is to investigate how KSA public sector organisations are managing knowledge to gain sustainable competitive advantage. A web based, online questionnaire survey method was employed to collect data. Descriptive and inferential analysis was used to analyse the data obtained from the 107 completed and usable questionnaire for inference and conclusion.
The survey revealed that to improve access to key knowledge is most important driver for managing knowledge in KSA public sector organisations. The extent of implementation of KM initiatives is relatively low in the KSA public sector organisations. Furthermore, study revealed that conventional, simple and cost effective KM techniques and technologies are effective and extensively used. Lack of government support for using new technologies, lack of awareness of knowledge, and lack of leadership support are key challenges for managing knowledge in the KSA public sector organisations. KM strategies have a very high positive impact on improving citizen relations.
The study concluded that the challenge of managing knowledge is a daunting task for any organisation. An organisation’s knowledge resources are complex and multifaceted, ranging from tacit components to knowledge that is explicitly represented. The ultimate key to organisations successfully embracing KM initiatives into daily operation is leadership. Therefore, the KSA government should take a greater leadership role in shaping the information environment and the role of emerging technologies in society that have significant impacts. It is necessary for KSA public sector decision makers to recognise and use a blend of ICT and non-ICT based KM techniques and technologies. Before embarking on a KM journey, decision makers have to understand what it is that they would like to achieve with KM and what value it needs to add to their organisation in the context of Saudi Vision 2030. The scarcity of knowledge and expertise a huge challenge for many KSA public sector organisations. Therefore, training and education related to the management of knowledge will help leaders, managers, and change agents to better understand on how to craft and implement various KM strategies for competitive advantage.
Alosaimi, Hanouf (University of Wolverhampton, 2019)
The Kingdom of Saudi Arabia (KSA) construction sector is an important industry and contributes approximately 20% of the GDP. It has been the most significant economic activity outside the oil sector. However, uncertainty, complexity, sustainability, climate change, and Saudi Arabia National Policy Plan 2030 are among the most important features of the current construction business environment in the KSA. As organisations try to meet these complex challenges, they need to be innovative. It is widely recognised that knowledge is an essential strategic resource for a firm to retain a sustainable competitive advantage. Although Knowledge Management (KM) has been widely practiced in the western countries, there is a little evidence in the KSA especially in the construction industry. Therefore, this research focuses on key KM strategies that the KSA construction organisations implemented en-route to organisational competitiveness. The findings are in the main, based on semi-structured interviews with 46 professionals from 30 construction organisations.
The data analysis revealed that, the key initiatives implemented broadly under the umbrella of KM are: knowledge sharing initiatives, knowledge capturing initiatives and knowledge mapping initiatives. Furthermore, seven types of KM specific training strategies adopted in the KSA construction organisations. The single most important driver for managing knowledge is to improve cost savings. The key challenge for managing knowledge is capturing tacit knowledge. The KM strategies contribute to improved competitiveness on cost savings. Furthermore, a framework for managing knowledge is developed and validated. The study concludes that managing knowledge is an integrated and complex process. More effective knowledge-sharing within and across construction organisations is required. Therefore, the KSA professional institutions and construction industry should support and participate in the work of knowledge-sharing groups to address perceived risks and opportunities from new technologies and processes. The results do suggests that for effective implementation of KM strategies, there is an urgent need for KSA construction industry to develop and deploy appropriate KM related management training programmes. Leadership plays an important role in breaking down barriers in achieving KM strategies. This study has made significant contributions to knowledge since there is no previous research explored on KM programmes in the KSA construction organisations. Findings of this research are limited to the KSA construction industry context only, as such, the level of generalisability outside this context may be very limited.
Export search results
The export option will allow you to export the current search results of the entered query to a file. Different
formats are available for download. To export the items, click on the button corresponding with the preferred download format.
By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.
To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export.
The amount of items that can be exported at once is similarly restricted as the full export.
After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.