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dc.contributor.authorPetrakaki, Dimitra J.
dc.contributor.authorHayes, Niall
dc.contributor.authorIntrona, Lucas D.
dc.date.accessioned2008-12-10T15:16:27Z
dc.date.available2008-12-10T15:16:27Z
dc.date.issued2008
dc.identifier.citationIn: Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS-41), 7-10 Jan 2008. Manoa: Hawaii, University of Hawaii, p.208.
dc.identifier.isbn978-0-7695-3075-8
dc.identifier.issn15301605
dc.identifier.doi10.1109/HICSS.2008.346
dc.identifier.urihttp://hdl.handle.net/2436/42182
dc.description.abstractThe paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.
dc.language.isoen
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)
dc.relation.urlhttp://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=4438912
dc.subjectPerformance monitoring systems
dc.subjectPublic sector
dc.subjectAccountability
dc.subjectGreece
dc.subjectE-government
dc.subjectTechnology
dc.titlePerformance Monitoring and Accountability through Technology: E-government in Greece.
dc.typeConference contribution
html.description.abstractThe paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.


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