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    Performance Monitoring and Accountability through Technology: E-government in Greece.

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    Authors
    Petrakaki, Dimitra J.
    Hayes, Niall
    Introna, Lucas D.
    Issue Date
    2008
    
    Metadata
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    Abstract
    The paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.
    Citation
    In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS-41), 7-10 Jan 2008. Manoa: Hawaii, University of Hawaii, p.208.
    Publisher
    Institute of Electrical and Electronics Engineers (IEEE)
    URI
    http://hdl.handle.net/2436/42182
    DOI
    10.1109/HICSS.2008.346
    Additional Links
    http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=4438912
    Type
    Conference contribution
    Language
    en
    ISSN
    15301605
    ISBN
    978-0-7695-3075-8
    ae974a485f413a2113503eed53cd6c53
    10.1109/HICSS.2008.346
    Scopus Count
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    Faculty of Social Sciences

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