Recent Submissions

  • Contemporary Perceptions of effective and ineffective managerial behaviour: a 21st century case for the U.S.A.

    Ruiz, Carlos E.; Hamlin, Robert G.; Gresch, Eric B. (North American Business Press, Inc, 2017)
    This qualitative study explores how contemporary US managers and non-managerial employees in the metropolitan region of Atlanta, Georgia behaviorally differentiate effective managers from ineffective ones. We collected from 81 research participants 381 critical incidents (CIs) of observed effective and ineffective managerial behavior. These CIs were subjected to open, axial and selective coding which resulted in the emergence of 10 effective and 13 ineffective behavioral indicators of perceived managerial and leadership effectiveness. The findings could be valuable to managers seeking to make better decisions about how best to behaviorally manage and lead US employees in the 21st century.
  • Sports operations management: examining the relationship between environmental uncertainty and quality management orientation

    Bamford, David; Hannibal, Claire; Kauppi, Katri; Dehe, Benjamin; Operations Management, The Business School, University of Huddersfield, Huddersfield, UK; Operations Management, University of Wolverhampton Business School, Wolverhampton, UK; Logistics and Supply Chain Management, Aalto University School of Business, Helsinki, Finland; Operations Management, The Business School, University of Huddersfield, Huddersfield, UK (Taylor & Francis, 2018-02-22)
    Research question: The outcome of a sporting competition is uncertain and one of the key reasons for the sustained popularity of spectator sport. Whilst unique and exciting, this context poses challenges for the management of the sporting experience as there is no control over the outcome of the competition; a disappointing result on-field may translate to a disappointing overall experience for the spectators. We wish to understand if and how quality management practices can be used in off-field operations to mitigate on-field uncertainty, and thus have greater control over spectator perception of the sporting experience. Research methods: A multi-country survey of operations managers of sporting stadia in the United Kingdom, United States, Canada, Australia and New Zealand was conducted. We operationalize environmental uncertainty as spectator co-creation and enforced collaboration, and assess quality management orientation from both a customer and process perspective. Linear regression is used for data analysis. Results and Findings: Surprisingly, we find that environmental uncertainty does not encourage the orientation of quality management practices towards the customer. Instead, we find a greater application of process focus. In considering sporting fans as passive customers rather than active co-creators of value, quality management practices seem to have skewed towards process rather than person. Implications: Customer satisfaction appears as secondary to process performance in the sample of stadia examined. This is in contrast to studies that have encouraged a focus on the customer in contexts of environmental uncertainty. We suggest a renewed focus on the customer for the longevity of sporting stadia.
  • An Examination of Independent Inventor Integration in Open Innovation

    Smeilus, Gavin; Pollard, Andrew; Harris, Robert J. (IGI Global, 2011-09)
  • Exploring Entrepreneurial intention’s mediating role in the relationship between Self-efficacy and Nascent behaviour: evidence from Zambia, Africa

    Mwiya, Bruce; Wang, Yong; Kaulungombe, Bernadette (Emerald, 2018-09)
    Purpose –This paper examines the mediating role of entrepreneurial intention (EI) in relation to the influence of the five dimensions of entrepreneurial self-efficacy (ESE) on nascent behaviour. Design/methodology/approach – The study relies on a quantitative approach where primary data were collected from 294 final year undergraduate students at a public university in Zambia. The data were examined by using correlation, logistic regression and mediation analyses. Findings – The findings indicate that each of the five dimensions of ESE is positively and significantly related with EI. Additionally, each of the ESE dimensions, except the financial aspect, is positively correlated with nascent behaviour. Lastly, the results show that the influence of ESE dimensions on nascent behaviour is significantly mediated by intention. Research limitations/implications –The study took place in a public university in Zambia; more universities could be involved to improve the generalisability of the study conclusions. Practical implications –The study shows that the five ESE dimensions positively influence not only business start-up intention but also nascent behaviour. To motivate graduates’ involvement in business start-up, there is a need to tailor training and practical pedagogical approaches on entrepreneurship that are focused on developing the five ESE dimensions. Originality/value – This paper extends an emerging body of knowledge which has not been fully investigated in terms of the mediating role of intention on the relationships between dimensions of ESE and nascent behaviour. The study also makes a valuable contribution to the under-researched context of Zambia and African entrepreneurship.
  • Assessing Customer Service in Airports – Models from the UAE

    Gupta, Aman; Arif, Mohammed; Richardson, Phillip (2014)
  • Critical success factors for employee suggestion schemes: a literature review

    Lasrado, Flevy; Arif, Mohammed; Rizvi, Aftab; Urdzik, Chris (Emerald, 2016-05-09)
  • The determinants for sustainability of an employee suggestion system

    Lasrado, Flevy; Arif, Mohammed; Rizvi, Aftab (Emerald, 2015-02-02)
  • Mapping the inventor new product development process

    Smeilus, Gavin; Pollard, Andrew (International Society of Professional Innovation Management, 2016-02)
  • Transferring Entrepreneurship Education knowledge in a conflict environment: insights from Boko Haram Heartland

    Anosike, Paschal; Kolade, Oluwaseun. (Institute for Small Business & Entrepreneurship, 2016-08)
    In this paper we use interview data to demonstrate the efficacy of training as a mechanism of knowledge transfer of entrepreneurship education within a conflict environment. In particular, we found that entrepreneurship education is indeed a vital component that impacts the entrepreneurial knowledge and skills acquisition as well as the entrepreneurial intentions amongst a group of University students severely affected by the Boko Haram insurgency in northern Nigeria. We draw from our findings to outline the central tenets and policy implications of using training as a mechanism of knowledge transfer.
  • An investigation into the different styles of the lawyer and construction specialist when mediating construction disputes

    Wall, Ray; Ankrah, Nii; Charlson, Jennifer (Emerald Group Publishing Limited, 2016-07-11)
  • Independent inventors and inbound open innovation: using a resource-based approach to create a tool for screening inventor approaches in order to facilitate technology in-licensing

    Smeilus, Gavin; Harris, Robert J.; Pollard, Andrew (2013)
    Open innovation literature identifies independent inventors as a source of novel external knowledge. This knowledge may be licensed into an organisation in order to supplement internal R&D activity, typically as part of an inbound open innovation strategy. In opening an organisation up to approaches from individuals the capacity of the core team to identify promising licensing opportunities is diminished by the sheer volume and variable quality of approaches received. Based on a survey of 202 UK independent inventors this paper utilises a resource-based approach to identifying the key resources possessed by successful independent inventors. Using this data, we devise a preliminary screening tool to facilitate technology in-licensing from independent inventors.
  • An Examination of Independent Inventor Integration in Open Innovation

    Smeilus, Gavin; Pollard, Andrew; Harris, Robert J (IGI Global, 2012)
    Open Innovation allows independent inventors to become suppliers of new product ideas to businesses. Unfortunately, only a small percentage of independent inventor approaches, to companies operating Open Innovation mechanisms, result in a commercialised product. Preliminary Critical Success Factors proposed in the previous chapter seek to improve the ability of independent inventors to operate as effective suppliers of new product ideas to businesses through Open Innovation. This chapter will take the preliminary critical success factors proposed in the previous chapter and utilise them as priori constructs (Eisenhardt, 1989) as evidence is sought through case study for their presence or non-presence in a practical context. A case study on the Caparo RightFuel, an automotive device originating from an independent inventor and commercialised through an Open Innovation model, forms the basis of this chapter.
  • Entrepreneurship education knowledge transfer in a conflict sub-Saharan African context

    Anosike, Paschal (Emerald Group Publishing Limited, 2017-10)
    Purpose - This paper explores how entrepreneurship education interacts with knowledge transfer and entrepreneurial behaviour in a conflict sub-Saharan African context. Design/methodology/approach - In-depth telephone interviews of 20 participants who benefited from entrepreneurship education knowledge transfer were used to document and analyse the effect of entrepreneurship education on their behaviours as micro-entrepreneurs in a conflict zone. Findings – These participants exhibited rare forms of innovative behaviour, through their business skills, gained from their involvement in entrepreneurship education. In relation to the effect of the conflict on their entrepreneurial behaviours, whereas it emerged the conflict was not the major barrier to entrepreneurial intentions, it however affected how they made strategic decisions about downsizing, advertising and future business plans. Consequently, these decisions altered at different junctures because of the conflict and therefore defined their coping strategies. Policy implications – The paper advocates a policy shift towards a more collaborative sub-regional approach to tackling the underlying causes of conflict in sub-Saharan Africa through investment in EE strategies as a spur to economic development. Central to this are a priori assumptions about economically disadvantaged populations and their symbiotic relationship with conflict, a phenomenon frequently exploited by armed groups with deviant agenda. Thus, access to employment opportunities could benefit disadvantaged populations, thereby plays a decisive role in conflict mitigation. Originality and value – The paper provides empirical analysis integrating entrepreneurship education with knowledge transfer and entrepreneurial behaviour in a conflict sub-Saharan African context. In this way, novel insights are provided that contribute to current efforts aimed at developing a robust theoretical and conceptual foundation for EE domain.
  • ‘Lest we forget’: a veteran and son share a ‘warfare tourism’ experience

    Fallon, P., Dr. and Robinson, P.D., Dr. (Taylor & Francis, 2016)
    ‘Warfare tourism’ represents an increasingly significant dimension of contemporary tourism. This paper provides a fresh perspective on participation in ‘warfare tourism’ by investigating the behaviour and experiences of a living veteran and his son returning to two theatres of war in which the veteran had served in the Royal Navy during the Second World War. Active interviews with the two family members were used to gather rich data regarding the two extended trips, which had been funded by ‘Heroes Return’, to Australia in 2012 and Sri Lanka in 2013. The findings indicate that some of the facets of visiting the fallen at other dark tourism sites, such as empathetic identification and personal connection, are also very relevant to trips shared between the living. However, with the living these contribute to a powerful co-created experience in which ‘closer’ bonds between the travellers can be developed. Furthermore, whilst the experiences at times represented ‘bitter-sweet’ nostalgia for the veteran, they also provided the son with the opportunity to ‘look through his father’s eyes’ from both a past and current perspective. Given that there will be war veterans as long as conflicts exist, the results have valuable messages for all those dealing with veterans in the future.
  • The Integration of Independent Inventors in Open Innovation

    Smeilus, Gavin; Pollard, Andrew; Harris, Robert J (IGI Global, 2011-09)
    Whilst current academic literature points to the growing importance of Open Innovation as a means of companies capturing new products from sources other than internal R&D facilities; the integration of independent inventors, a source of innovative new products, within Open Innovation has proven challenging. This chapter presents a series of preliminary Critical Success Factors, driven by current academic literature, which are intended to positively contribute towards independent inventors becoming more successful suppliers of new product ideas to businesses operating an open innovation model; with the intention that adherence to such factors may have a positive influence on the effectiveness and future sustainability of Open Innovation.
  • Flexibility, Labour Retention and Productivity in the EU

    Wang, Wen; Heyes, Jason (Taylor & Francis, 2017-01-23)
    This paper examines the relationship between internal flexibility, the employment of fixed-term contract workers and productivity in 27 European Union countries. Drawing on European Company Survey data, the paper assesses whether establishments that employ on a fixed-term basis experience higher productivity than their competitors and stronger labour productivity improvements over time. These issues are of importance, given the recent weakness of productivity growth in many EU member countries, the steps that governments have taken to relax rules relating to the employment of fixed-term workers, and the emphasis placed on contractual flexibility within the European Commission's flexicurity agenda. The paper finds that establishments that do not use fixed-term contracts enjoy productivity advantages over those that do. Establishments that employ on a fixed-term basis but retain workers once their fixed-term contract has expired perform better than those that do not retain workers. The findings also show that establishments that pursue internal flexibility report both higher productivity than competitors and productivity increases over time. In addition, they are more likely to retain workers who have reached the end of a fixed-term contract.
  • Linking the dots among destination images, place attachment, and revisit intentions: A study among British and Russian tourists

    Stylos, Nikolaos; Bellou, Victoria; Andronikidis, Andreas; Vassiliadis, Chris A. (Elsevier, 2017-06)
    Limited evidence suggests that the incorporation of both image components (cognitive, affective, and conative) and holistic image is meaningful for predicting tourists' revisit intentions. Extending this line of research, the present study aims to unravel the relative influence that each component of image has directly and indirectly, via holistic image, on revisit intentions. In doing so, we incorporate two national samples (British and Russians) of diverse tourist profile and significantly different levels of visitation frequency to investigate place attachment as a moderator. Evidence from 1362 British and 1164 Russian tourists indicated that all image components have a positive indirect effect on revisit intention via holistic image, while conative has also a direct one. As expected, the image components rank differently for British and Russian tourists. The indirect effects of destination images on revisit intention, except conative, are conditional and, interestingly, most of these are stronger for tourists with low PA.

    Rahimi, Roya; Koseoglu, Mehmet Ali; Okumus, Fevzi; Liu, Jingyan (Elsevier, 2016-11-2)
    This study evaluates bibliometric studies in tourism, depicts emerging themes, and offers critical discussions for theory development and future research. To achieve this aim, 190 papers with bibliometric analyses from leading hospitality and tourism journals were selected and critically analyzed. The research findings reveal that bibliometric articles published in these journals significantly increased after 2008. However, systematic review studies emerged as the major group, and relatively few studies utilized evaluative bibliometric and relational bibliometric studies. Study results suggest that paucity still exists, particularly in relational bibliometric studies in tourism. This is one of the first studies in this area that offers critical discussions and suggestions related to theory development and future research in this research vein.
  • The effects of online social networking on retail consumer dynamics in the attractions industry: The case of ‘E-da’ theme park, Taiwan

    Stylos, Nikolaos; Fotiadis, A. K. (Elsevier, 2016-07)
    Purpose of this study is to examine the trends in retail consumers’ consumption dynamics and patterns of purchase behavior within this new-technology-mediated environment. A behavioral purchase model was developed and tested to understand the ways social networks influence the decision making of individuals planning to visit a theme park. In particular, the proposed model delineates how online social networking (OSN) experience factors affect actual use (AU) of social media for purchasing of theme park services through an assessment of perceived usefulness (PU) and perceived ease of use (PEOU). An electronic survey was conducted with members of a theme park’s brand fan page on the Facebook social media site namely, the E-da World Theme park in the southern Taiwanese city of Kaohsiung. Smart PLS 3, a partial least squares analysis, was employed to examine a series of eleven research hypotheses. The findings revealed a series of statistically significant influences from five exogenous variables on PU and PEOU, as well as the mediating role of PU on the PEOU – AU relationship. The results also provide important practical implications both for academics and practitioners by shedding light on the way social media works to encourage and support online purchasing of amusement services.”

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