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AbstractThis thesis comprises three main sections: a literature review, research report, and a critical appraisal of the research process. The literature reviewed is the existing research relating to trust as a construct. An attempt is made to clarify the conceptual confusion that exists in the area, by suggesting a comprehensive definition of what is meant by the term trust for the purposes of both the current study and future research. The importance of trust in relation to mental health and therapeutic relationships is discussed. Current measures of the construct are critically examined, and the ‘scientist’ versus ‘humanist’ divide is explored. It is concluded that a new multidimensional trust measure is required to further research efforts in the area. The aim of the research project was to develop a trust measure to form a part of a larger endeavour to operationalise the concept of mental health via key set of basic human emotions and responses. The research reported in Section 2 consists of a Pilot Test, Main Study, and follow up validation study of a new multidimensional measure of trust. Three bases of trust were hypothesised and tested. These were: self trust, interpersonal trust, and environmental trust (that is, trust in wider social, cultural, or political context). A new measure was constructed and validity tested using an inductive approach, and the relationship between trust and trait anxiety was also examined. The results supported the hypothesis that trust is a multidimensional construct, and demonstrated a strong relationship between trust and trait anxiety. It is hoped that this work will rekindle research interest in this important area. The final section is the researcher’s critical appraisal of the research process based on her personal research diary. It is a reflective piece that examines the impact of the research on the researcher (and vice versa) and the critical events in the research process.
PublisherUniversity of Wolverhampton
TypeThesis or dissertation
DescriptionThesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Counselling Psychology
Showing items related by title, author, creator and subject.
Guanxi, Trust, and long-term orientation in Chinese business marketsLee, Don; Dawes, Philip L. (American Marketing Association, 2005)This research focuses on buying firms' trust in a supplier's salesperson and posits that this type of trust is determined by characteristics of the salesperson, the interpersonal relationships between a salesperson and the buying firm's boundary personnel, and characteristics of personal interactions between these two parties. More important, the authors discuss the concept of interpersonal relationships in the context of Chinese culture and model it as a three-dimensional latent construct, which, in some literature, is called guanxi. A key aspect of this research is that the authors investigate the impact of each dimension of guanxi on salesperson trust separately. Moreover, the authors consider the buying firm's trust in the supplying firm and its long-term orientation toward the supplier the consequences of salesperson trust. To test the model, the authors use data collected from 128 buying organizations in Hong Kong. The sampled firms are from both the government and private sectors.
Environmental Dynamism, Trust and Dynamic Capabilities of Family BusinessesWang, Yong (Emerald Group Publishing Limited, 2016-05)Purpose – Dynamic capabilities are regarded as the bedrock of firms that survive in a dynamic environment. Notwithstanding this perspective, little research has been implemented in understanding dynamic capabilities of family firms. This paper aims to investigate the relationship between environmental dynamism and dynamic capabilities of family businesses, and the moderating effect of trust on this relationship. Design/methodology/approach - A quantitative survey was executed with the sampling frame outlined based on the Hemscott Company Guru database. 137 useful responses were employed in this study. Findings – The results suggest that environmental dynamism is an antecedent of dynamic capabilities. Furthermore, findings show the presence of trust moderates the environmental dynamism-dynamic capabilities nexus. Research limitations/implications - The cross-sectional design of the study determines that it can only proffer a snapshot of the scenario. In addition, the exclusion of non-incorporated firms in the sample because of the nature of the Hemscott database constrains the generalisability of the study. Future studies in a similar vein may be implemented through national/local development agencies to overcome this barrier. Originality/value - The unique intertwined family and business system embedded in family firms has led to the assumption that trust will influence the environmental dynamism-dynamic capabilities nexus. The current study confirms this assumption and offers a perspective that helps appreciate the environment-business relationship in family businesses.
Goal clarity and trust in management in educational mergersMason, Roger B. (SAe Publications, 2007)Purpose: The aim of this paper is to explore employees’ opinions on goal clarity, trust in management and perceptions of organisational readiness for change in the context of the changes caused by the merger to form the Durban Institute of Technology (DIT) in order to increase knowledge about the human aspects of mergers. Design/Methodology/Approach: A survey of staff was conducted, with a sample of respondents completing a questionnaire, which investigated whether or not there were relationships among the change variables, namely goal clarity, trust in management and perception of organisational readiness for change. Findings: The key finding of the study is that the goals of the institution were not clarified sufficiently during the change process at DIT. The correlation of goal clarity, trust in management and perceptions of organisational readiness for change were all significant at the p < 0.01 level; and the direction of the relationship between the variables was strongly positive (between 0.7 and 1.0). Implications: The results suggest that management success in identifying organisational goals clearly during a change initiative could help improve employees’ attitudes, thereby increasing the likelihood of merger success, and minimising the negative reactions and staff dissatisfaction often associated with mergers. Originality/Value: Although there is a lot of research in the generic field of mergers and considerable research into mergers in higher education, both overseas and in South Africa, there is a lack of research in the human aspects of mergers. This is especially true of the three key change variables of perceptions of readiness for change, goal clarity and trust in management. Furthermore, what research there is has not focussed on the opinions of individual employees, but on the opinions of trade unions and student representatives. Therefore, this study contributes to filling an important gap in the literature on higher education mergers in South Africa.