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AbstractThis thesis comprises three main sections: a literature review, research report, and a critical appraisal of the research process. The literature reviewed is the existing research relating to trust as a construct. An attempt is made to clarify the conceptual confusion that exists in the area, by suggesting a comprehensive definition of what is meant by the term trust for the purposes of both the current study and future research. The importance of trust in relation to mental health and therapeutic relationships is discussed. Current measures of the construct are critically examined, and the ‘scientist’ versus ‘humanist’ divide is explored. It is concluded that a new multidimensional trust measure is required to further research efforts in the area. The aim of the research project was to develop a trust measure to form a part of a larger endeavour to operationalise the concept of mental health via key set of basic human emotions and responses. The research reported in Section 2 consists of a Pilot Test, Main Study, and follow up validation study of a new multidimensional measure of trust. Three bases of trust were hypothesised and tested. These were: self trust, interpersonal trust, and environmental trust (that is, trust in wider social, cultural, or political context). A new measure was constructed and validity tested using an inductive approach, and the relationship between trust and trait anxiety was also examined. The results supported the hypothesis that trust is a multidimensional construct, and demonstrated a strong relationship between trust and trait anxiety. It is hoped that this work will rekindle research interest in this important area. The final section is the researcher’s critical appraisal of the research process based on her personal research diary. It is a reflective piece that examines the impact of the research on the researcher (and vice versa) and the critical events in the research process.
PublisherUniversity of Wolverhampton
TypeThesis or dissertation
DescriptionThesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Counselling Psychology
Showing items related by title, author, creator and subject.
Guanxi, Trust, and long-term orientation in Chinese business marketsLee, Don; Dawes, Philip L. (American Marketing Association, 2005)This research focuses on buying firms' trust in a supplier's salesperson and posits that this type of trust is determined by characteristics of the salesperson, the interpersonal relationships between a salesperson and the buying firm's boundary personnel, and characteristics of personal interactions between these two parties. More important, the authors discuss the concept of interpersonal relationships in the context of Chinese culture and model it as a three-dimensional latent construct, which, in some literature, is called guanxi. A key aspect of this research is that the authors investigate the impact of each dimension of guanxi on salesperson trust separately. Moreover, the authors consider the buying firm's trust in the supplying firm and its long-term orientation toward the supplier the consequences of salesperson trust. To test the model, the authors use data collected from 128 buying organizations in Hong Kong. The sampled firms are from both the government and private sectors.
Supply Chain Management Practices in Construction and Inter-organisational trust DynamicsAnkrah, Nii; Manu, Emmanuel (University of Wolverhampton, 2014-08)The poor trust culture in the construction sector is often considered an inhibiting factor to collaboration success in the United Kingdom (UK) despite reform efforts. Numerous reform initiatives tend to have focused on improvements in client and main contractor aspects of construction supply chain relationships, prompting claims that failure to integrate subcontractors, suppliers and consultants into collaborative arrangements remains a major shortcoming. Main contractor and subcontractor relationships therefore continue to be typified by such problems as late payments, charging fees to tender for work, award of contracts based on cheapest price rather than best value, negative margins and demand of retrospective discounts and cash rebates; all of which negatively impact on trust. Some main contractor organisations however, continue to embed supply chain management practices as a strategy for levering value from subcontractors. Such collaborative practices and their implications for inter-organisational trust development, and indeed overall project outcomes, have nonetheless received limited attention in construction management research, raising significant questions on the empirical basis for their implementation. This research was thus undertaken to investigate strategic supply chain management practices adopted by UK main contractors and its implications for inter-organisational trust development during projects. The study adopts a multiple case study design so as to unravel complex subtleties of inter-organisational trust development in the main contractors’ supply chain during projects. With four purposefully selected UK main contractor organisations that had implemented strategic supply chain management, data was gathered through a supply chain workshop, semi-structured interviews, passive observations and documentary analysis. From analysis of the data, it was revealed that strategic supply chain management practices of the main contractors were instrumental for trust manifestation across cognition, system and relational based dimensions. These practices served as constitutive elements of face-to-face interactions through which inter-organisational trust developed, whilst providing the institutional framework to which respective supply chain parties directed their psychological expectations. These findings highlight the importance of maintaining a core of subcontractors from which the main contractor can leverage long-term value irrespective of economic climate. This can be achieved by adequately prioritizing relationally trusted subcontractors for sensitive and high risk work packages whilst ensuring that strategic supply chain management principles can be used to engender impersonal (cognition and system-based) trust dimensions amongst other subcontractors used on a project. Accordingly, a supply chain management oriented framework for engendering inter-organisational trust during projects has been developed based on the study findings and evaluated through semi-structured interviews with selected target participants. This framework does not only provide a systematic and coherent approach for implementing or benchmarking strategic supply chain management in a main contractor’s organisation, but can also be used to prioritize and promote different trust dimensions and their associated behavioural consequences on projects, depending on perceived work package risks.
Online social marketing: website factors in behavioural changeThelwall, Mike; Cugelman, Brian (University of Wolverhampton, 2010)A few scholars have argued that the Internet is a valuable channel for social marketing, and that practitioners need to rethink how they engage with target audiences online. However, there is little evidence that online social marketing interventions can significantly influence behaviours, while there are few evidence-based guidelines to aid online intervention design. This thesis assesses the efficacy of online interventions suitable for social marketing applications, presents a model to integrate behavioural change research, and examines psychological principles that may aid the design of online behavioural change interventions.The primary research project used meta-analytical techniques to assess the impact of interventions targeting voluntary behaviours, and examined psychological design and adherence correlations. The study found that many online interventions demonstrated the capacity to help people achieve voluntary lifestyle changes. Compared to waitlist control conditions, the interventions demonstrated advantages, while compared to print materials they offered similar impacts, but with the advantages of lower costs and broader reach. A secondary research project surveyed users across an international public mobilization campaign and used structural equation modelling to assess the relationships between website credibility, active trust, and behavioural impacts. This study found that website credibility and active trust were factors in behavioural influence, while active trust mediated the effects of website credibility on behaviour. The two research projects demonstrated that online interventions can influence an individual’s offline behaviours. Effective interventions were primarily goal-orientated: they informed people about the consequences of their behaviour, encouraged them to set goals, offered skills-building support, and tracked their progress. People who received more exposure to interventions generally achieved greater behavioural outcomes. Many of these interventions could be incorporated into social marketing campaigns, and offer individually tailored support capable of scaling to massive public audiences. Communication theory was used to harmonize influence taxonomies and techniques; this proved to be an effective way to organize a diversity of persuasion, therapy, and behavioural change research. Additionally, website credibility and users’ active trust could offer a way to mitigate the negative impacts of online risks and competition.