Based on German and Belorussian archives as well as on testimonies, this paper examines the deportation of Belorussian children as forced labourers to Germany by units of Army Group Centre in 1944. It analyses the decision-making process, the imprisonment of thousands of children, their deportation, employment in Germany, the role of Belorussian collaborators, and finally the liberation of the children by the Red Army. By focussing on the participation of German military units in deporting child forced labourers, the article sheds light on the contemporary and post-war web of lies to create and maintain the myth of the ‘clean’ Wehrmacht.

This paper focuses on customers’ views on the extent that bookmakers and individuals are responsible for a duty of care. 72 participants from seven bookmakers in one city in England were interviewed that illustrates customers expect bookmakers to take ‘reasonable steps’ to avoid exploiting all customers. However, the customers’ views recorded in this paper illustrate a range of views on what a duty of care should actually comprise with differences of opinion on the level of bookmakers and individuals level of responsibility, dealing with intoxicated customers, illegal gambling, prevention of excessive and problem gambling and self-exclusion.

The YHA was a self-professed non-political organisation that promoted the provision of cheap accommodation for walkers and cyclists. Despite this non-political stance, the literature of the YHA in the 1930s reveals a consistent pro-rural and anti-urban ideology. This article examines the articulation of this ideology and locates it both within a longer tradition of such sentiments in England and also within the social and cultural concerns of the decade.

Service innovation has become a priority within the field of innovation management and is increasingly focused on the creation of memorable experiences that result in customer loyalty. Studies of experience design suggest individual service elements to be managed when staging an experience whereas conceptual models in the literature emphasize the holistic way in which an experience is perceived. In short, service experience is greater than the sum of its parts. Therefore, successful innovation management requires the ability to understand and measure the mechanisms by which service innovations impact customers’ experiences. Our research addresses this need by identifying dimensions of service experience and developing a tool for their measurement. Using a three stage process of 1) systematic literature review; 2) rigorous scale development and reduction; and 3) validation, we identify six dimensions of the service experience and develop scales to measure each one. This results in a model of service innovation that highlights the levers through which a company’s service innovation efforts can result in memorable experiences and ultimately generate service success.

Retail markets were a notable feature of urban England in the late nineteenth century and early twentieth, particularly in the midlands and north. Market halls were the most visible manifestation of this, and were important public buildings. This article looks beyond the imposing architecture to take a more critical view of their function and justification. It argues that while most were well-managed and earned income in excess of current expenditure, very substantial investment in large and elaborate buildings was hard to justify in purely financial terms. The return on capital was often negligible. Food and drink traders were the largest group in almost all markets, but there were significant numbers of traders selling clothing, textiles, and household goods. There was some justification to complaints that local authorities were providing publicly financed miscellaneous shops in competition with rent- and rate-paying shopkeepers. Most retailers supplying basic necessities operated from shops rather than markets. Saturday night markets were important in working-class culture and as a source of cheap food, but most day-to-day necessities were purchased from local shops or street traders.

The purpose of this empirical study was to explore the perceptions of Argentinean employees about managerial and leadership effectiveness, and was guided by the following research question: How do people employed in Argentinean companies behaviorally differentiate effective managers from ineffective managers? A total of 42 employees from private and public sector organizations in Cordoba, Argentina, were interviewed using Flanagan’s (1954) critical incident technique. The interviews generated 302 critical incidents of which 155 were examples of positive (effective) managerial behavior, and 147 of negative (least effective/ineffective) managerial behavior. The findings suggest that Argentineans perceive as effective those managers who are supportive, considerate, motivating, caring, good decision makers, approachable, participative, fair-minded, communicative, actively involved, and who act as role models; and this challenges the widely held belief that Argentineans prefer authoritarian managers over democratic ones.

This study examines the festival attributes with the most significant impact on attendee quality perception, and subsequently the relationship between quality, satisfaction, and the likelihood that attendees would revisit and recommend the festival to others. Data were collected via self-completed questionnaires at Worcester city with particular focus on Worcester festival which is an annual community festival staged for two weeks in the summer. Perceptions of attendees were analysed and the findings support the view that festival attributes determine perceived quality and that quality has effect on satisfaction and behavioural intentions. This study contributes towards the understanding of festival attendee service quality perception, satisfaction and subsequent behavioural intentions. The research implications were discussed and recommendations for future research and industry managers were made.

This article presents a translation from the Spanish of ‘Kábala práctica’/‘Practical Kabbala’, a short story in the fantastic mode published in 1897, preceded by an essay that considers the place and function of translation in the British literary system based on a case study of this story and its Argentinian author, Leopoldo Lugones (1874–1938). The introductory essay explores the possibility that the limited and only recent reception of Lugones’s work in the United Kingdom is related, albeit not exclusively, to a persistent British intercultural myopia as far as non-anglophone literatures are concerned that may be attributed to the anglophone linguistic exclusivism that is one consequence of the hegemonic status of English. This leads, it is argued, to a consecratory approach, based on iconic ‘snapshots’, to incorporation of translation into the British literary system, rather than an exploratory approach that seeks to uncover the hinterland; in other words, an approach that treats non-anglophone literatures as the cultural equivalents of holiday hotspots rather than fully stipulated cultural-discursive systems in their own right. The case of Lugones serves to demonstrate that an exploratory approach (by translators) to non-anglophone literatures reveals writers and literary traditions whose significance places ‘consecrated’ writers such as fellow Argentinian but now ‘World’ Borges in a context necessary to the elucidation of their own significance.

This, the second part of a two-part article on key features of asset-backed securitisation and currency hedging under Islamic Shafi law, examines the potential range of Sharia-compliant assets, the types of sukuk that may be used, the possible choice of law questions, the pricing models involved, credit enhancement arrangements and the challenges concerning secondary bond markets. Details the scope for currency hedging under Sharia law.

Multinational corporations (MNCs) across the world have sent an increasing number of managers abroad to leverage unprecedented opportunities in the era of globalization. However, their failure rate has been above 33% for decades, resulting in substantial costs (Puck, Kittler, & Wright, 2008). One of the primary reasons for this failure is a lack of understanding of the national and organizational cultures within the host countries (Festing & Maletzky, 2011). For example, while a number of MNCs have entered the Korean market, several such as Yahoo, Motorola, and Walmart have failed and withdrawn due to the companies’ lack of adjustment to the Korean cultural context (Choe, 2006; Woo, 2013). In spite of the significance of culturally embedded practices, most researchers who have explored management and leadership in Asian countries, whether they were Western or indigenous researchers, have implemented studies using extant Western management and leadership theories derived within the Western cultural context (Leung, 2007; Tsui, 2006). Numerous scholars have claimed that this could be problematic because the findings of such studies may not be applicable to non-Western countries (Li, 2012; Liden & Antonakis, 2009), and may fail to provide insights and understanding of novel contexts or to reveal indigenous aspects of management and leadership (Tsui, 2007). Consequently, there have been increasing calls for indigenous management and leadership research within Asian countries (see Li et al., 2014; Lyles, 2009; Tsui, 2004; Wolfgramm, Spiller, & Voyageur, 2014). Over the past 30 years, managerial effectiveness and leadership effectiveness have been substantially neglected areas of management research (Noordegraaf & Stewart, 2000; Yukl, Gordon, & Taber, 2002). In addition, there has been little agreement on what specific behaviors distinguish effective managers from ineffective ones. Furthermore, more research is needed to examine the managerial and leadership behaviors that are critical for shaping the performance of individuals, groups and organizations (see Borman & Brush, 1993; Cammock, Nilakant & Dakin, 1995; Mumford, 2011; Noordegraaf & Stewart, 2000; Yukl et al., 2002). While most of the research related to managerial and leadership effectiveness has been conducted in the U.S., the few notable non-U.S. studies include that of Cammock et al. (1995) in New Zealand who developed a behavioral lay model of managerial effectiveness using the repertory grid technique. Another notable exception is the cumulative series of perceived managerial and leadership effectiveness studies conducted by Hamlin with various indigenous co-researchers in Western and non-Western countries (see Hamlin & Patel, 2012; Ruiz, Wang, & Hamlin, 2013) using Flanagan’s (1954) critical incident technique (CIT).