Browsing Faculty of Social Sciences by Subjects
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Accountability, governance and performance in UK charitiesThe aim of this paper is to analyse the relationship between governance characteristics of a sample of 200 UK non-profit organisations (NPOs) and their performance, considered as their ability to collect financial resources. Using a regression analysis, we verify strong positive relationships between the NPOs’ financial performance and CEO duality and board size. Further analyses show that if the charities increase their level of accountability through the use of additional voluntary disclosure mechanisms and tools such as the use of social networks, these relationships are confirmed. The results of our research have implications for policy makers that seek to strengthen governance of NPOs, and for boards and managers of NPOs who wish to develop their organisations’ performance.
Performance Monitoring and Accountability through Technology: E-government in Greece.The paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.