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    Challenges and strategies for improving the quality of information in a university setting: a case study

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    Authors
    Dhillon, Jaswinder
    Issue Date
    2001
    
    Metadata
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    Abstract
    Knowledge, information and communication are crucial for organizational effectiveness and key to the ability of the organization to respond to change. This article reports on the findings of a research and developmental project in a modular multi-campus university focusing on improving the quality of information to students and other users. The research uncovered challenges for developing an information strategy in a large multi-site organization. These challenges included aspects of the organizational culture and blocks to effective exchange of knowledge and information for strategic organizational advantage. The findings offer insights which may help other organizations in evaluating their own processes and procedures for effective communication of knowledge and information. The methodology used for the research offers organizations a process for learning about the organizational culture and an approach for facilitating cultural change in moving towards a knowledge-based organization.
    Citation
    Total Quality Management & Business Excellence, 12(2): 167 - 177
    Publisher
    Routledge (Taylor & Francis)
    Journal
    Total Quality Management & Business Excellence
    URI
    http://hdl.handle.net/2436/22853
    DOI
    10.1080/09544120120011398
    Additional Links
    https://www.tandfonline.com/doi/abs/10.1080/09544120120011398
    Type
    Journal article
    Language
    en
    ISSN
    09544127
    13600613
    ae974a485f413a2113503eed53cd6c53
    10.1080/09544120120011398
    Scopus Count
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    Faculty of Education, Health and Wellbeing

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