Measuring groupware effectiveness using ordinal questionnaire data with AI/fuzzy mathematics and correspondence analysis treatments
AbstractThe results of a longitudinal study of groupware technology carried out over a 2 year period within a single organization is presented. The results of ordinal data derived from a questionnaire employed to determine user judgements of the usefulness of the technology for business task are analysed using a novel "best hypothesis" approach. This treatment uses formulations based upon AI and fuzzy mathematics and correspondence analysis.
PublisherUniversity of Wolverhampton
Series/Report no.Working paper