Evaluating developments in electronic communication technologies and their influence on business process re-organisation
AbstractThe first part of the report introduces the subject of business process re-engineering and electronic communication technologies. It discusses the impact of the high rate of change in technology and working environments in an organisation particularly smallto-medium sized enterprises (SMEs) and the role of business process re-engineering in enabling enterprises to regain competitiveness and profitability. This section also discusses the importance of the implementation of electronic communication technologies in enabling SMEs to become more successful in their business activities. The second part of the report discusses the major aims of the research and identifies the objectives set to achieve these aims. These objectives are summarised in this section and are then discussed in greater detail during part 3 "research activities". The research activities include the definition of a BPR evaluation framework and the specification and development of an ECT analysis tool (using expert system technology). Recommendations for further work are given in part 4. Part 5 provides the references utilised within this report. Part 6 (appendices) of the report includes the comparison matrix of BPR methodologies, a project management plan for the period of 1995-98, the diagrammatic representation of the framework, questionnaire on BPR or CPI, and comparison of BPR and CPI.
CitationHusein, T. (2002). Evaluating developments in electronic communication technologies and their influence on business process re-organisation. University of Wolverhampton, Wolverhampton
PublisherUniversity of Wolverhampton
TypeThesis or dissertation
DescriptionA thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Philosophy
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