Engagement of Citizens in e-Government, a Conceptual Framework Using Serious Gaming

2.50
Hdl Handle:
http://hdl.handle.net/2436/620396
Title:
Engagement of Citizens in e-Government, a Conceptual Framework Using Serious Gaming
Authors:
Ahmed, Alsanossi Mohamed Abdullah
Abstract:
This study explores the challenge of low citizen engagement and participation in e-Government in terms of lack of knowledge, experience, trust in e-Services and government itself. The research addressed the issues of factors that influence citizens' acceptance and adoption of e-government services in Libya, how to overcome the barriers, and determine serious games can promote citizen usage. This study applied an integrated approach utilising the Technology Acceptance Model and Trustworthiness Model theoretical models in a focused framework of intention to use. This research applied mixed research methodology, with exploratory sequential case study (quantitative) and qualitative investigation of the Libyan e-Government project and barriers to its implementation by semi-structured interviews. Furthermore, a quantitative survey questionnaire was used to validate the proposed framework, and a post-test questionnaire was also used to evaluate the effectiveness of the serious game. A conceptual framework was developed for all factors that may affect users’ intention to use e-Services and determine the adoption needs: the two main factors are e-Government adoption issues (including citizen trust in government, e-Services and the internet) and knowledge and experience. Using serious games is of a great value in learning and expanding knowledge, practicing and training, building self-confidence, and increasing security and privacy mechanisms. It would build trust between users and agencies by experiencing e-Services’ reliability, dependability, efficiency and capability, thus promoting adoption and use.
Issue Date:
Sep-2016
URI:
http://hdl.handle.net/2436/620396
Type:
Thesis
Language:
en
Description:
A thesis submitted in partial fulfilment of the requirement of the University of Wolverhampton for the degree of Doctor of Philosophy
Appears in Collections:
E-Theses

Full metadata record

DC FieldValue Language
dc.contributor.authorAhmed, Alsanossi Mohamed Abdullahen
dc.date.accessioned2017-03-06T14:31:00Z-
dc.date.available2017-03-06T14:31:00Z-
dc.date.issued2016-09-
dc.identifier.urihttp://hdl.handle.net/2436/620396-
dc.descriptionA thesis submitted in partial fulfilment of the requirement of the University of Wolverhampton for the degree of Doctor of Philosophyen
dc.description.abstractThis study explores the challenge of low citizen engagement and participation in e-Government in terms of lack of knowledge, experience, trust in e-Services and government itself. The research addressed the issues of factors that influence citizens' acceptance and adoption of e-government services in Libya, how to overcome the barriers, and determine serious games can promote citizen usage. This study applied an integrated approach utilising the Technology Acceptance Model and Trustworthiness Model theoretical models in a focused framework of intention to use. This research applied mixed research methodology, with exploratory sequential case study (quantitative) and qualitative investigation of the Libyan e-Government project and barriers to its implementation by semi-structured interviews. Furthermore, a quantitative survey questionnaire was used to validate the proposed framework, and a post-test questionnaire was also used to evaluate the effectiveness of the serious game. A conceptual framework was developed for all factors that may affect users’ intention to use e-Services and determine the adoption needs: the two main factors are e-Government adoption issues (including citizen trust in government, e-Services and the internet) and knowledge and experience. Using serious games is of a great value in learning and expanding knowledge, practicing and training, building self-confidence, and increasing security and privacy mechanisms. It would build trust between users and agencies by experiencing e-Services’ reliability, dependability, efficiency and capability, thus promoting adoption and use.en
dc.language.isoenen
dc.subjecte-Governmenten
dc.subjectCitizen Engagementen
dc.subjecte-Service Participationen
dc.subjectSerious Gamesen
dc.subjectCitizens’ trusten
dc.subjectFrameworken
dc.subjectDeveloping countriesen
dc.titleEngagement of Citizens in e-Government, a Conceptual Framework Using Serious Gamingen
dc.typeThesisen
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