Closing the loop on student feedback: the case of Australian and Scottish universities

2.50
Hdl Handle:
http://hdl.handle.net/2436/620175
Title:
Closing the loop on student feedback: the case of Australian and Scottish universities
Authors:
Shah, Mahsood; Cheng, Ming; Fitzgerald, Robert
Abstract:
Universities have a long history of collecting student feedback using surveys and other mechanisms. The last decade has witnessed a significant shift in how student feedback is systematically collected, analysed, reported, and used by governments and institutions. This shift is due to a number of factors, including changes in government policy related to quality assurance, and the increased use of the results by various stakeholders such as governments, institutions, and potential students and employers. The collection, analysis and reporting of results are systematically carried out in many institutions worldwide. However, how to use student feedback to effectively improve student learning experience remains an issue to be addressed. This paper will contribute to this debate by comparing how Australian and Scottish universities use student feedback results to inform improvements. Based on thematic analysis of external quality audit reports of all Australian and Scottish universities, this paper suggests that universities have systematic processes to collect student feedback using a range of mechanisms, but limited work is done to use the data to inform improvements. This paper argues the need for universities to genuinely listen to student voice by facilitating partnership between students and institutions to act on their feedback as part of quality assurance.
Citation:
Closing the loop on student feedback: the case of Australian and Scottish universities 2016 Higher Education
Publisher:
Springer
Journal:
Higher Education
Issue Date:
27-Jul-2016
URI:
http://hdl.handle.net/2436/620175
DOI:
10.1007/s10734-016-0032-x
Additional Links:
http://link.springer.com/10.1007/s10734-016-0032-x
Type:
Article
Language:
en
ISSN:
0018-1560
Appears in Collections:
FEHW

Full metadata record

DC FieldValue Language
dc.contributor.authorShah, Mahsooden
dc.contributor.authorCheng, Mingen
dc.contributor.authorFitzgerald, Roberten
dc.date.accessioned2016-09-29T09:38:03Z-
dc.date.available2016-09-29T09:38:03Z-
dc.date.issued2016-07-27-
dc.identifier.citationClosing the loop on student feedback: the case of Australian and Scottish universities 2016 Higher Educationen
dc.identifier.issn0018-1560en
dc.identifier.doi10.1007/s10734-016-0032-x-
dc.identifier.urihttp://hdl.handle.net/2436/620175-
dc.description.abstractUniversities have a long history of collecting student feedback using surveys and other mechanisms. The last decade has witnessed a significant shift in how student feedback is systematically collected, analysed, reported, and used by governments and institutions. This shift is due to a number of factors, including changes in government policy related to quality assurance, and the increased use of the results by various stakeholders such as governments, institutions, and potential students and employers. The collection, analysis and reporting of results are systematically carried out in many institutions worldwide. However, how to use student feedback to effectively improve student learning experience remains an issue to be addressed. This paper will contribute to this debate by comparing how Australian and Scottish universities use student feedback results to inform improvements. Based on thematic analysis of external quality audit reports of all Australian and Scottish universities, this paper suggests that universities have systematic processes to collect student feedback using a range of mechanisms, but limited work is done to use the data to inform improvements. This paper argues the need for universities to genuinely listen to student voice by facilitating partnership between students and institutions to act on their feedback as part of quality assurance.en
dc.language.isoenen
dc.publisherSpringeren
dc.relation.urlhttp://link.springer.com/10.1007/s10734-016-0032-xen
dc.rightsArchived with thanks to Higher Educationen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectClosing the loopen
dc.subjectstudent feedbacken
dc.subjectstudent experienceen
dc.subjectstudent engagementen
dc.subjectquality assuranceen
dc.titleClosing the loop on student feedback: the case of Australian and Scottish universitiesen
dc.typeArticleen
dc.identifier.journalHigher Educationen
dc.date.accepted2016-06-
rioxxterms.funderInternalen
rioxxterms.identifier.projectUoW290916MCen
rioxxterms.versionAMen
rioxxterms.licenseref.urihttps://creativecommons.org/CC BY-NC-ND 4.0en
rioxxterms.licenseref.startdate2017-07-26en
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