Bookmakers and a Duty of Care: Customers’ Views in England

2.50
Hdl Handle:
http://hdl.handle.net/2436/604854
Title:
Bookmakers and a Duty of Care: Customers’ Views in England
Authors:
Brooks, Graham; Sparrow, Paul
Abstract:
This paper focuses on customers’ views on the extent that bookmakers and individuals are responsible for a duty of care. 72 participants from seven bookmakers in one city in England were interviewed that illustrates customers expect bookmakers to take ‘reasonable steps’ to avoid exploiting all customers. However, the customers’ views recorded in this paper illustrate a range of views on what a duty of care should actually comprise with differences of opinion on the level of bookmakers and individuals level of responsibility, dealing with intoxicated customers, illegal gambling, prevention of excessive and problem gambling and self-exclusion.
Citation:
Bookmakers and a Duty of Care: Customers’ Views in England 2015 Journal of Gambling Studies
Publisher:
Springer
Journal:
Journal of Gambling Studies
Issue Date:
14-Apr-2015
URI:
http://hdl.handle.net/2436/604854
DOI:
10.1007/s10899-015-9544-z
Additional Links:
http://link.springer.com/10.1007/s10899-015-9544-z
Type:
Article
Language:
en
ISSN:
1573-3602
Appears in Collections:
FOSS

Full metadata record

DC FieldValue Language
dc.contributor.authorBrooks, Grahamen
dc.contributor.authorSparrow, Paulen
dc.date.accessioned2016-04-08T14:52:40Zen
dc.date.available2016-04-08T14:52:40Zen
dc.date.issued2015-04-14en
dc.identifier.citationBookmakers and a Duty of Care: Customers’ Views in England 2015 Journal of Gambling Studiesen
dc.identifier.issn1573-3602en
dc.identifier.doi10.1007/s10899-015-9544-zen
dc.identifier.urihttp://hdl.handle.net/2436/604854en
dc.description.abstractThis paper focuses on customers’ views on the extent that bookmakers and individuals are responsible for a duty of care. 72 participants from seven bookmakers in one city in England were interviewed that illustrates customers expect bookmakers to take ‘reasonable steps’ to avoid exploiting all customers. However, the customers’ views recorded in this paper illustrate a range of views on what a duty of care should actually comprise with differences of opinion on the level of bookmakers and individuals level of responsibility, dealing with intoxicated customers, illegal gambling, prevention of excessive and problem gambling and self-exclusion.en
dc.language.isoenen
dc.publisherSpringeren
dc.relation.urlhttp://link.springer.com/10.1007/s10899-015-9544-zen
dc.rightsArchived with thanks to Journal of Gambling Studiesen
dc.subjectGamblingen
dc.subjectAddictionen
dc.subjectDuty of Careen
dc.subjectBookmakersen
dc.subjectSelf-exclusionen
dc.subjectProfiten
dc.titleBookmakers and a Duty of Care: Customers’ Views in Englanden
dc.typeArticleen
dc.identifier.journalJournal of Gambling Studiesen
All Items in WIRE are protected by copyright, with all rights reserved, unless otherwise indicated.