Performance Monitoring and Accountability through Technology: E-government in Greece.

2.50
Hdl Handle:
http://hdl.handle.net/2436/42182
Title:
Performance Monitoring and Accountability through Technology: E-government in Greece.
Authors:
Petrakaki, Dimitra J.; Hayes, Niall; Introna, Lucas D.
Abstract:
The paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.
Citation:
In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS-41), 7-10 Jan 2008. Manoa: Hawaii, University of Hawaii, p.208.
Publisher:
Institute of Electrical and Electronics Engineers (IEEE)
Issue Date:
2008
URI:
http://hdl.handle.net/2436/42182
DOI:
10.1109/HICSS.2008.346
Additional Links:
http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=4438912
Type:
Meetings and Proceedings
Language:
en
ISSN:
15301605
ISBN:
978-0-7695-3075-8
Appears in Collections:
Management Research Centre

Full metadata record

DC FieldValue Language
dc.contributor.authorPetrakaki, Dimitra J.-
dc.contributor.authorHayes, Niall-
dc.contributor.authorIntrona, Lucas D.-
dc.date.accessioned2008-12-10T15:16:27Z-
dc.date.available2008-12-10T15:16:27Z-
dc.date.issued2008-
dc.identifier.citationIn: Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS-41), 7-10 Jan 2008. Manoa: Hawaii, University of Hawaii, p.208.en
dc.identifier.isbn978-0-7695-3075-8-
dc.identifier.issn15301605-
dc.identifier.doi10.1109/HICSS.2008.346-
dc.identifier.urihttp://hdl.handle.net/2436/42182-
dc.description.abstractThe paper provides an account of the likely consequences that performance monitoring systems have on public service accountability. The research draws upon an in-depth empirical study on Citizens Service Centres, one of the biggest projects of the Greek e-government strategy. Specifically, we outline the rationale for introducing performance monitoring technology in Citizens Service Centres, the use the central government ministry made of the system and the ways in which Citizens Service Centre staff responded to such performance monitoring. Drawing upon studies on e-government and the critical literature on performance monitoring systems, we argue that performance monitoring technology is a limited tool for ensuring accountability. This is due to the effects of the monitoring and performance standards, which increase staffs concerns and are likely to encourage irresponsible and unaccountable practices.en
dc.language.isoenen
dc.publisherInstitute of Electrical and Electronics Engineers (IEEE)en
dc.relation.urlhttp://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=4438912en
dc.subjectPerformance monitoring systemsen
dc.subjectPublic sectoren
dc.subjectAccountabilityen
dc.subjectGreeceen
dc.subjectE-governmenten
dc.subjectTechnologyen
dc.titlePerformance Monitoring and Accountability through Technology: E-government in Greece.en
dc.typeMeetings and Proceedingsen
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