2.50
Hdl Handle:
http://hdl.handle.net/2436/29540
Title:
Modelling the Satisfaction of Contractors: The Impact of Client Performance
Authors:
Soetanto, Robby; Proverbs, David G.
Abstract:
An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction. Principal component analysis (PCA) reveals five dimensions to contractor satisfaction, classified in this research as (i) support provided to contractors, (ii) clients' attitude, (iii) clients' understanding of their own needs, (iv) quality of clients' brief, and (v) financial aspects of performance. Knowledge of these models should enable clients to perform better, which is conducive towards satisfactory participant performance and overall project performance. The models identify three key aspects of client performance that are found to significantly influence contractors' satisfaction levels, namely, (i) the capability of the client's representative, (ii) the client's past performance and project management experience and (iii) the financial soundness and reputation of the client. Additionally, the nature of the project and certain characteristics of contractors also influence satisfaction levels. The models demonstrated accurate predictive power and were found to be valid and robust. Clients could use the models to help improve their performance, leading to more successful project implementation. This will also promote the development of harmonious working relationships within the construction project coalition (PC). (Emerald Group Publishing Limited)
Citation:
Engineering, Construction and Architectural Management, 9(5/6): 453-465
Publisher:
Wiley InterScience
Journal:
Engineering, Construction and Architectural Management
Issue Date:
2002
URI:
http://hdl.handle.net/2436/29540
DOI:
10.1046/j.1365-232X.2002.00278.x
Additional Links:
http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=981657CC8F714560BC5C9D3EF5BDC86F?contentType=Article&contentId=1657505; http://www3.interscience.wiley.com/journal/120133066/abstract
Type:
Article
Language:
en
ISSN:
09699988; 1365232X
Appears in Collections:
Construction and Infrastructure

Full metadata record

DC FieldValue Language
dc.contributor.authorSoetanto, Robby-
dc.contributor.authorProverbs, David G.-
dc.date.accessioned2008-06-04T14:24:38Z-
dc.date.available2008-06-04T14:24:38Z-
dc.date.issued2002-
dc.identifier.citationEngineering, Construction and Architectural Management, 9(5/6): 453-465en
dc.identifier.issn09699988-
dc.identifier.issn1365232X-
dc.identifier.doi10.1046/j.1365-232X.2002.00278.x-
dc.identifier.urihttp://hdl.handle.net/2436/29540-
dc.description.abstractAn assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction. Principal component analysis (PCA) reveals five dimensions to contractor satisfaction, classified in this research as (i) support provided to contractors, (ii) clients' attitude, (iii) clients' understanding of their own needs, (iv) quality of clients' brief, and (v) financial aspects of performance. Knowledge of these models should enable clients to perform better, which is conducive towards satisfactory participant performance and overall project performance. The models identify three key aspects of client performance that are found to significantly influence contractors' satisfaction levels, namely, (i) the capability of the client's representative, (ii) the client's past performance and project management experience and (iii) the financial soundness and reputation of the client. Additionally, the nature of the project and certain characteristics of contractors also influence satisfaction levels. The models demonstrated accurate predictive power and were found to be valid and robust. Clients could use the models to help improve their performance, leading to more successful project implementation. This will also promote the development of harmonious working relationships within the construction project coalition (PC). (Emerald Group Publishing Limited)en
dc.language.isoenen
dc.publisherWiley InterScienceen
dc.relation.urlhttp://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=981657CC8F714560BC5C9D3EF5BDC86F?contentType=Article&contentId=1657505en
dc.relation.urlhttp://www3.interscience.wiley.com/journal/120133066/abstracten
dc.subjectMultiple regression analysisen
dc.subjectConstruction industryen
dc.subjectConstruction clienten
dc.subjectPrincipal Component Analysis (PCA)en
dc.subjectContractor satisfactionen
dc.subjectPerformance measuresen
dc.subjectModellingen
dc.subjectConstruction planningen
dc.subjectConstruction managementen
dc.subjectConstruction project organisationen
dc.subjectClient performanceen
dc.subjectPerformance monitoringen
dc.subjectProject performanceen
dc.titleModelling the Satisfaction of Contractors: The Impact of Client Performanceen
dc.typeArticleen
dc.identifier.journalEngineering, Construction and Architectural Managementen
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