• Adaptation, evolution and survival? The political economy of Whitleyism and public service industrial relations in the U.K. 1917–present

      Gill-McLure, Whyeda; Department of Human Resources & Leadership, University of Wolverhampton, Wolverhampton, UK (Routledge, 2017-10-26)
      The Whitley Reports, 1917, were seen by contemporaries as conservative: they reflected pre-existing voluntaristic approaches to the labour problem rather than a radical departure. Largely neglected by the well-established private sector, for whom they were intended, Whitley Councils were taken up by the newly emerging public service unions. The inter-war years demonstrated Whitleyism’s lack of clout. But, endorsed by governments during and after the Second World War, public sector Whitleyism came to embody the tenets of progressive public administration by providing nationally determined pay, career progression and a public service ethos. These hard-won union gains are under attack from neo-liberal reforms that attempt to model public service labour relations on the private sector. The paper examines the major weaknesses and strengths of the Whitley model for managing public service industrial relations through an analysis of a century of Whitleyism.
    • Adrian G. Marshall, Nemesis: The First Iron Warship and Her World

      Fuller, Howard (British Commission for Military History, 2017-11-01)
    • Affluence and Authority: A Social History of Twentieth-Century Britain

      Benson, John (Hodder Arnold, 2005)
      The turn of the millennium generated a spate of reflections on the state of the nation and the ways in which life in Britain had changed during the course of the twentieth century. Affluence and Authority contributes to this debate by providing a wide-ranging, well-informed and accessible interpretation of British social history during a hundred years of profound, and almost certainly unprecedented, economic, political, cultural, demographic and ideological change. This book lays particular emphasis upon material conditions in accounting for the underlying stability of society during the course of this turbulent and troubled century. It argues that despite the fact that many groups shared only haltingly and uncertainly in the benefits of economic growth, it is the long-term improvement in the standard of living that provides the single most important key to understanding the social history of twentieth-century Britain. The balance between economic and social developments is analysed thoroughly. Indeed, one of this book's central purposes is to challenge the view that economic gains were undermined by social losses, that the British people failed to respond as constructively as they should to the economic improvements they enjoyed. John Benson's thought provoking study also suggests that social class should be set alongside categories such as age, gender and ethnicity when attempting to analyse the ways in which British social history developed during the course of the twentieth century.
    • Age is just a number: rave culture and the cognitively young 'thirty something'

      Goulding, Christina; Shankar, Avi (Emerald, 2004)
      This paper looks at “dance” or “rave”, a phenomenon usually associated with youth culture. It suggests that there is a hidden consumer who falls into the 30-40 age group. The paper examines the emergence of dance/rave, and the process of commodification of a sub-cultural movement. It suggests that youth-related activities are migrating up the age scale and draws on the results of a phenomenological study to support this. The findings suggest that the experience is closely related to cognitive age and the dimensions of “felt” age, “look” age, “do” age, and “interest” age.
    • Air Power and the Modern World

      Buckley, John (London, Routledge (Taylor & Francis), 2003)
      This book: Conflict is central to human history. It is often the cause, course and consequence of social, cultural and political change. Military history therefore has to be more than a technical analysis of armed conflict. War in the Modern World since 1815 addresses war as a cultural phenomenon, discusses its meaning in different socities and explores the various contexts of military action. Each chapter takes a geographic area and provides an in-depth analysis of its military history. Areas and subjects range from Japan and China to Latin America and Sub-Saharan Africa, breaking away from a Western focus on war history and offering a global perspective. The result is a unique study of war across the world in the last 200 years, showing connections, similarities and contrasts.
    • 'All Pretty Well Fed Up and Worn Out'? Morale, Combat Motivation , and the 'Marshall Effect' in VIII Corps at Gallipoli

      Sheffield, Gary (Goldsmith's London, 2019-07-10)
      This article explores the morale of the troops of British VIII Corps on Gallipoli in 1915-16, using Anthony King’s recent work on combat motivation in infantry platoons as a tool of analysis. King, partially rehabilitating the controversial work of S.L.A. Marshall, argues that left to themselves, the citizen armies of the early twentieth century tended to passivity. Officers resorted to a range of strategies to overcome this ‘Marshall Effect’, including appeals to patriotism and masculinity, mass tactics, and heroic leadership. It is contended that King’s model works well when applied to this case study – such methods were indeed employed by officers of VIII Corps - but the jury is out on its wider applicability, pending detailed case studies of other campaigns. As this article demonstrates, the morale of the troops of VIII Corps was severely tested throughout the Gallipoli campaign, as a rash of short-lived ‘panics’ demonstrated. There was a distinct downturn in August 1915, which was marked by an increase in rates of sickness and self-inflicted wounds, and a ‘strike’, when a sub-unit simply refused to carry out an attack. Despite this, there was no general and permanent breakdown of morale, in the sense of unwillingness to obey the orders of higher command. VIII Corps’ morale was characterised by stoicism and resilience in the face of adverse conditions.
    • Althusser entre Spinoza et Lacan

      Pippa, Stefano; Morfino, Vittorio. (Publications of Centre Culturel International de Cerisy, 2017-05)
    • Améliorer la gouvernance forestière en Afrique Centrale: Bonnes pratiques et leçons apprises de la collaboration entre parlementaires, société civile et médias

      MBZIBAIN, AURELIAN; Amine, Khadidja (University of Wolverhampton, 2016-01-01)
      Le Bassin du Congo comprend environ 70 % de la couverture forestière de l’Afrique: sur les 530 millions d’hectares du bassin du Congo, 300 millions sont couverts par la forêt. Ces forêts hébergent quelques 30 millions de personnes et fournissent des moyens de subsistance à plus de 75 millions de personnes qui comptent sur les ressources naturelles locales. Bien que la déforestation et la dégradation des forêts soient restées à un niveau faible dans le bassin du Congo, elles ont toutes deux nettement accéléré au cours des dernières années.
    • An earnest endeavour for peace? Ulster Unionism and the Craig/Collins Peace Pact of 30th March 1922

      Norton, Christopher (Villeneuve d'Ascq, France: Presses Unversitaires, 2007)
      Article in English, abstract in French. "Cet article considère la tentative, ratée, de réconcilier unionisme et nationalisme en Irlande du Nord en mars 1922. Les forces en présence au sein du camp unioniste sont réévaluées, entre opposants et partisans du pacte Craig-Collins de mars 1922, et il est suggéré que la position belligérante et obstructionniste finalement adoptée n'était au départ ni automatique ni inévitable. Les éléments qui indiquent une plus grande diversité de réactions (bienveillantes ou malveillantes) vis-à-vis du Pacte sont également présentés. La signification et l'influence variables des différents points de vue sont considérées au vu du contexte de violence et d'instabilité politique, et au vu de la stratégie politique de Michael Collins." (Centre Nationale de la Recherche Scientifique (CNRS))
    • An evaluation of the perceived value and effectiveness of the Continuous Professional Development Journal for postgraduate Human Resource Management Diploma students and their employers

      Maiden, Barbara (University of Wolverhampton, 2005)
      Research undertaken with groups of first and second year Postgraduate Human Resource Management Diploma students at the University of Wolverhampton Business School. As part of their assessment in the first year students are required to undertake a work based project and accompanying reflective journal in order to develop a holistic approach to using their theoretical learning in practice. In the second year they are required to continue the process of maintaining a development journal to meet professional requirements and to build on their reflective practice. A pilot study of 19 postgraduate students indicated that there was little enthusiasm or genuine engagement with the process of maintaining a learning journal and it appeared that students were missing a valuable learning opportunity.
    • An evaluation of the use of formative assessment for general management students in promoting learning of Finance and Accounting

      Lowbridge, Robin; Price, Mark (University of Wolverhampton, 2005)
      Discusses a research project to evaluate the effectiveness of formative assessment as a diagnostic and developmental tool for improving the learning experience of students studying Financial Management and Accounting at the University of Wolverhampton Business School.
    • An Examination of Independent Inventor Integration in Open Innovation

      Smeilus, Gavin; Pollard, Andrew; Harris, Robert J. (IGI Global, 2011-09)
    • An Examination of Independent Inventor Integration in Open Innovation

      Smeilus, Gavin; Pollard, Andrew; Harris, Robert J (IGI Global, 2012)
      Open Innovation allows independent inventors to become suppliers of new product ideas to businesses. Unfortunately, only a small percentage of independent inventor approaches, to companies operating Open Innovation mechanisms, result in a commercialised product. Preliminary Critical Success Factors proposed in the previous chapter seek to improve the ability of independent inventors to operate as effective suppliers of new product ideas to businesses through Open Innovation. This chapter will take the preliminary critical success factors proposed in the previous chapter and utilise them as priori constructs (Eisenhardt, 1989) as evidence is sought through case study for their presence or non-presence in a practical context. A case study on the Caparo RightFuel, an automotive device originating from an independent inventor and commercialised through an Open Innovation model, forms the basis of this chapter.
    • An examination of the role of service quality and perceived value in visitor attraction experience

      Oriade, Ade; Schofield, Peter (Elsevier, 2018-12-06)
      The purpose of this paper is to examine the role of service quality and perceived value in service experience in UK attraction context. Data was collected in the Midlands Region of the UK from two visitor attractions utilising mixed-mode survey approach. A total of 507 usable questionnaires were analysed using ordinary least squares (OLS) multiple regression analysis to examine the relationship between the constructs. The findings confirm the cognitive-affective-conative order between the service constructs within the context of UK visitor attractions. This study has improved the understanding of the role of value in service experience, particularly attraction context, providing evidence that value exerts relatively more influence on satisfaction and behavioural intention than service quality. More specifically emotional value exerts more influence on satisfaction and behavioural intention than other forms of value. Managers need to view the visitor experience holistically rather than concentrating on one or two service construct(s).
    • An exploration of marketing tactics for turbulent environments

      Mason, Roger B.; Staude, Gavin (2009-07-21)
      This paper proposes that the choice of marketing tactics is influenced by the company’s external environment. It aims to illustrate the marketing tactics suggested for a complex, turbulent environment, when marketing and the environment are viewed through a complexity lens. Design/Methodology/Approach: A marketing mix model, derived from complexity literature, was assessed via a multiple case study to identify the type of marketing mix suggested for a complex, turbulent environment. The study was exploratory, using depth interviews with two companies in the IT industry. Findings: The results tentatively confirmed that the more successful company used a destabilizing marketing mix, and suggest that using complexity theory to develop marketing tactics could be helpful in turbulent environments. Research limitations/implications: The findings are limited by the study’s exploratory, qualitative nature and the small sample. Generalizing should be done with care and therefore further research with larger samples and in different environments is recommended. Practical Implications: This paper will benefit marketers by emphasizing a new way to consider future marketing activities of their companies. The model can assist marketers to identify the tactics to use, dependent on the nature of their environment. Originality/Value: Most work on complexity in marketing has concentrated on strategy, with little emphasis on tactics and the marketing mix. Therefore, this paper is an important contribution to the understanding of marketing mix choices, of interest to both practicing marketers and marketing academics.
    • An extended model of the Antecedents and Consequences of Consumer Satisfaction for Hospitality Services

      Ekinci, Yuksel; Dawes, Philip L.; Massey, Graham R. (Emerald Group Publishing Limited, 2008)
      Purpose – The purpose of this paper is to examine the impact of self-congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry. Design/methodology/approach – The conceptual framework consists of the following constructs: actual self-congruence, ideal self-congruence, desires congruence, service quality, consumers' overall attitude to a service firm, and intention to return. Moreover, 12 hypotheses were developed and tested. Exploratory and confirmatory factor analysis were used to test the validity of the measures, while PLS was used in hypotheses testing. Data were collected from 185 consumers who had recently visited a restaurant or hotel. Findings – Strong support was found for 11 of the 12 hypotheses. Findings reveal that ideal self-congruence and desires congruence have positive effects on consumer satisfaction. In contrast, it is shown that actual self-congruence is not related to consumer satisfaction. Moreover, it is demonstrated that the two dimensions of service quality – physical quality and staff behaviour – have a positive impact on both desires congruence and consumer satisfaction. Importantly, consumer satisfaction is found to be a better indicator of the consumers' overall attitude to the service firm than service quality. The study confirms that consumer satisfaction mediates the relationship between the two service quality dimensions, ideal self-congruence, and intention to return. Originality/value – This study makes four important contributions. First, satisfaction research is advanced by integrating self-concept theory into the postpurchase evaluation of services. Second, the relationship between the multidimensional nature of service quality and consumer satisfaction is examined by testing paths from two posited dimensions of service quality – physical quality and staff behaviour – to satisfaction. Third, the consumers' overall attitude to a service firm is integrated into existing models of satisfaction and its impact on behavioural loyalty (intention to return) is tested. Finally, a contribution is made to the satisfaction research literature by testing the effect of service quality on desires congruence, and the effect of desires congruence on consumer satisfaction.
    • An innovative delivery of foundation degrees; but not without its problems!

      Wiscombe, Caroline; Robinson, Peter; Wale, Debra (2007-12-05)
      This observational study explores the trials and tribulations of developing a work based Foundation Degree (FD) in Travel Operations Management in association with two other HEI’s, employers and related organisations. It is delivered on-line using Pebble Pad technology and supported by a face to face induction with ongoing email and telephone tutorials. Whilst a first cohort of 60 students is now enrolled and progressing with their first modules, it has not been an easy two year developmental journey. The process has highlighted a number of difficulties including resources in planning and developing on line learning materials (both the materials themselves, the costs of technical expertise and ongoing Technology Supported Learning (TSL) training). In addition agreeing the programme regulations (including the size of modules); agreements in financial arrangements between employers and the HEI partners (each of which have different rates of pricing for FD); preparing industry personnel for their mentoring and coaching roles and changing personnel in supporting organisations contributed to the issues. Finally ensuring compliance with sector skills organisations who have not yet written their FD frameworks; industry partners frustration in timely decision making processes through the complicated list of personnel involved in agreeing decisions at different strategic levels of the university structures contribute to periods of frustration. By sharing these experiences the authors hope to prevent future problems that may arise in innovative developments.
    • An innovative delivery of foundation degrees; but not without its problems!

      Robinson, Peter; Wiscombe, Caroline (2008)
      After three years of development in partnership with two other HEI's, employers and related organisations the University of Wolverhampton launched its Foundation Degree in Travel Operations Management in September 2008. The course was designed to be a pilot for a national programme and the institution is now leading the Curriculum Development element of the national product, in partnership with FDF. This workshop explores the journey so far and the trials and tribulations of developing a work based Foundation Degree in association with two other HEI’s, employers and related organisations. It is delivered on-line using Pebble Pad technology and supported by a face to face induction with ongoing email and telephone tutorials. The first cohort of 60 students is nearing the end of the first year of the programme, and the process has highlighted a number of difficulties including resources in planning and developing on line learning materials (both the materials themselves, the costs of technical expertise and ongoing Technology Supported Learning (TSL) training). In addition agreeing the programme regulations (including the size of modules); agreements in financial arrangements between employers and the HEI partners (each of which have different rates of pricing for FD); preparing industry personnel for their mentoring and coaching roles and changing personnel in supporting organisations contributed to the issues. Finally ensuring compliance with sector skills organisations who have not yet written their FD frameworks; industry partners frustration in timely decision making processes through the complicated list of personnel involved in agreeing decisions at different strategic levels of the university structures contribute to periods of frustration. By sharing these experiences and the current experience of being involved in the development of a wider partnership the authors hope to prevent future problems that may arise in innovative developments and to share the good practice that the programme has so far established, and which will from September 2008, be delivered using a broader national model.
    • An investigation into the different styles of the lawyer and construction specialist when mediating construction disputes

      Wall, Ray; Ankrah, Nii; Charlson, Jennifer (Emerald Group Publishing Limited, 2016-07-11)
      Purpose The purpose of this paper is to assess the views and experiences of mediators from different professional backgrounds practising in the construction industry. Previous research shows that the legal profession dominates construction mediation in both England and Wales. Design/methodology/approach The phenomenological approach was used to capture the lived experiences of the interviewees and gain insight into their views and practices. The data collection was by semi-structured interviews. The data was then analysed using software to establish themes. Findings The major difference in mediator practice discovered between the two groups is the use of the evaluative style by lawyer and facilitative style by non-lawyer mediators. Non-lawyer mediators strongly reported their criticisms of the evaluative style in mediation suggesting that it undermines the parties’ ability to self-determine their own dispute and reduces the level of satisfaction experienced by the parties in the process of mediation. Lawyer mediators supported the use of the evaluative style as an acceptable compromise on the parties’ self-determination and feelings of satisfaction in pursuit of achieving the goal of a settlement in mediation, which was significantly better than the escalation of stress and costs to the parties in the event that the dispute escalates to litigation. In addition, mandatory mediation, the role of advisors/advocates, governance and the future of mediation were explored. Originality/value The research is anticipated to be of particular benefit to parties considering referring a construction dispute to mediation.
    • An overview of the pre-insolvency procedures in the United Kingdom and South Africa

      Kastrinou, Aleksandra; Jacobs, Lezelle; Van Der Rest, Jean-Pierre; Adriaanse, Jan (Routledge, 2017-01)