2.50
Hdl Handle:
http://hdl.handle.net/2436/22853
Title:
Challenges and strategies for improving the quality of information in a university setting: a case study
Authors:
Dhillon, Jaswinder
Abstract:
Knowledge, information and communication are crucial for organizational effectiveness and key to the ability of the organization to respond to change. This article reports on the findings of a research and developmental project in a modular multi-campus university focusing on improving the quality of information to students and other users. The research uncovered challenges for developing an information strategy in a large multi-site organization. These challenges included aspects of the organizational culture and blocks to effective exchange of knowledge and information for strategic organizational advantage. The findings offer insights which may help other organizations in evaluating their own processes and procedures for effective communication of knowledge and information. The methodology used for the research offers organizations a process for learning about the organizational culture and an approach for facilitating cultural change in moving towards a knowledge-based organization.
Citation:
Total Quality Management & Business Excellence, 12(2): 167 - 177
Publisher:
Routledge (Taylor & Francis)
Journal:
Total Quality Management & Business Excellence
Issue Date:
2001
URI:
http://hdl.handle.net/2436/22853
DOI:
10.1080/09544120120011398
Additional Links:
http://www.wlv.ac.uk/Default.aspx?page=15125; http://www.informaworld.com/smpp/title~content=t713447980
Type:
Article
Language:
en
ISSN:
09544127; 13600613
Appears in Collections:
Learning and Teaching in Higher Education

Full metadata record

DC FieldValue Language
dc.contributor.authorDhillon, Jaswinder-
dc.date.accessioned2008-04-10T08:42:04Z-
dc.date.available2008-04-10T08:42:04Z-
dc.date.issued2001-
dc.identifier.citationTotal Quality Management & Business Excellence, 12(2): 167 - 177en
dc.identifier.issn09544127-
dc.identifier.issn13600613-
dc.identifier.doi10.1080/09544120120011398-
dc.identifier.urihttp://hdl.handle.net/2436/22853-
dc.description.abstractKnowledge, information and communication are crucial for organizational effectiveness and key to the ability of the organization to respond to change. This article reports on the findings of a research and developmental project in a modular multi-campus university focusing on improving the quality of information to students and other users. The research uncovered challenges for developing an information strategy in a large multi-site organization. These challenges included aspects of the organizational culture and blocks to effective exchange of knowledge and information for strategic organizational advantage. The findings offer insights which may help other organizations in evaluating their own processes and procedures for effective communication of knowledge and information. The methodology used for the research offers organizations a process for learning about the organizational culture and an approach for facilitating cultural change in moving towards a knowledge-based organization.en
dc.language.isoenen
dc.publisherRoutledge (Taylor & Francis)en
dc.relation.urlhttp://www.wlv.ac.uk/Default.aspx?page=15125en
dc.relation.urlhttp://www.informaworld.com/smpp/title~content=t713447980en
dc.subjectKnowledge managementen
dc.subjectInformation strategyen
dc.subjectCommunication cultureen
dc.subjectOrganisational changeen
dc.subjectUniversitiesen
dc.subjectHigher educationen
dc.titleChallenges and strategies for improving the quality of information in a university setting: a case studyen
dc.typeArticleen
dc.identifier.journalTotal Quality Management & Business Excellenceen
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