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Wolverhampton Intellectual Repository and E-Theses > School for Education Futures > Centre for Developmental and Applied Research in Education (CeDARE) > Learning and Teaching in Higher Education > Challenges and strategies for improving the quality of information in a university setting: a case study

Please use this identifier to cite or link to this item: http://hdl.handle.net/2436/22853
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Title: Challenges and strategies for improving the quality of information in a university setting: a case study
Authors: Dhillon, Jaswinder
Citation: Total Quality Management & Business Excellence, 12(2): 167 - 177
Publisher: Routledge (Taylor & Francis)
Journal: Total Quality Management & Business Excellence
Issue Date: 2001
URI: http://hdl.handle.net/2436/22853
DOI: 10.1080/09544120120011398
Additional Links: http://www.wlv.ac.uk/Default.aspx?page=15125
http://www.informaworld.com/smpp/title~content=t713447980
Abstract: Knowledge, information and communication are crucial for organizational effectiveness and key to the ability of the organization to respond to change. This article reports on the findings of a research and developmental project in a modular multi-campus university focusing on improving the quality of information to students and other users. The research uncovered challenges for developing an information strategy in a large multi-site organization. These challenges included aspects of the organizational culture and blocks to effective exchange of knowledge and information for strategic organizational advantage. The findings offer insights which may help other organizations in evaluating their own processes and procedures for effective communication of knowledge and information. The methodology used for the research offers organizations a process for learning about the organizational culture and an approach for facilitating cultural change in moving towards a knowledge-based organization.
Type: Article
Language: en
Keywords: Knowledge management
Information strategy
Communication culture
Organisational change
Universities
Higher education
ISSN: 09544127
13600613
Appears in Collections: Learning and Teaching in Higher Education

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