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Measuring groupware effectiveness using ordinal questionnaire data with AI/fuzzy mathematics and correspondence analysis treatmentsThe results of a longitudinal study of groupware technology carried out over a 2 year period within a single organization is presented. The results of ordinal data derived from a questionnaire employed to determine user judgements of the usefulness of the technology for business task are analysed using a novel "best hypothesis" approach. This treatment uses formulations based upon AI and fuzzy mathematics and correspondence analysis.
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Methods of analysing ordinal/interval questionnaire data using fuzzy mathematical principleTwo methods of analysing interval/ordinal questionnaire data based upon principles from fuzzy mathematics and artificial intelligence are described.