• Critical Success Factors of the BOOT Procurement System: Reflections from the Stadium Australia Case Study

      Jefferies, Marcus; Gameson, Rod; Rowlinson, Steve (Emerald Group Publishing Ltd., 2002)
      Recent trends in the provision of infrastructure development indicate that the private sector is playing an increasingly important role in the procurement process. This trend has partly arisen out of a necessity for the development of infrastructure to be undertaken at a rate that maintains and allows growth. This has become a major challenge for many countries where it is evident that these provisions cannot be met by government alone. The emergence of Build-Own-Operate-Transfer (BOOT) schemes as a response to this challenge provides a means for developing the infrastructure of a country without directly impacting upon the government's budgetary constraints. The concepts of BOOT are without doubt extremely complex arrangements, which bring to the construction sector risks not experienced previously. This paper examines perceptions of BOOT schemes in order to develop a framework of critical success factors. The developed framework is then tested against a case study of Stadium Australia, and the outcomes of the comparison are discussed. (Emerald Group Publishing Limited)
    • Evaluating Critical Success Factors for Implementing Renewable Energy Strategies in the Dominican Republic

      Donastorg, Angelines; Renukappa, Suresh; Suresh, Subashini (Applied Science University, 2017-12-01)
      Global awareness and commitment, in regards to climate change, access to water and renewable energy deployment has risen in the last decade. However, many countries are still locked in unsustainable practices, specifically in regards to energy, this results in damaging consequences not just for the country but the world. Case in point of the Dominican Republic (DR), an island with an immense renewable energy potential, a growing economy and the financial aid of many international entities. Regardless of all this, “the business as usual” decision for the energy strategies is based on fossil foil. As a result, thousands of people are still without energy, the infrastructure itself is unreliable, and the cost of fossil fuel is 8% of the country’s GDP. In addition to, blackouts, the expensive tariff for users and unstable energy grid. Therefore, this paper discusses and critically evaluate critical success factors for implementing renewable energy strategies in the DR. For this purpose, an extensive literature review was done, along with interviews with the key actors in the renewable energy market of the DR. This resulted in the evaluation of the energy infrastructure by obtaining a clear view of the situation. Future work will involve creating a framework for implementation of renewables.
    • Factors affecting the success of business-to-business international Internet marketing (B-to-B IIM): an empirical study of UK companies

      Eid, Riyad; Trueman, Myfanwy (Emerald, 2004)
      Business-to-business international Internet marketing is one of the key drivers in sustaining an organisation’s competitive advantage. The challenge for organisations today is to understand the factors that play a critical role in utilising Internet capabilities and their implications on business strategic objectives to enable them to compete successfully in the electronic age. Proposes 33 critical factors classified into five categories and validated empirically through a sample of 123 UK companies. Discusses the significance, importance and implications for each category and makes recommendations.
    • Making Business-to-Business International Internet Marketing Effective: A Study of Critical Factors Using a Case-Study Approach

      Eid, Riyad; Elbeltagi, Ibraheem; Zairi, Mohamed (American Marketing Association, 2006)
      The recent phenomenal growth in business activities dependent on the Internet has demonstrated that various potential advantages could be derived from using information and communication technology platforms. The Internet has enabled firms to reach out to global markets and has provided them with the opportunity to customize their strategies and offerings in an unprecedented way. These recent developments provide an exciting opportunity for research to study the dynamics involved in international Internet marketing (IIM) and, in particular, to examine closely the factors that could influence success in using this new technology for IIM activities. Using a business-to-business context and a multiple-case-study approach, this article focuses on two main areas of study: (1) the critical examination of the literature and identification of the most important factors that have a significant influence on business-to-business IIM and (2) the first-hand verification of how the identified factors are implemented in various organizational contexts.
    • Towards a Successful CRM Implementation in Banks: An Integrated Model.

      Eid, Riyad (Informaworld: Routledge (Taylor & Francis), 2007)
      In recent years, customer relationship management (CRM) has been the favoured theme for numerous studies and reports. Yet, there is a lack of systematic empirical evidence regarding the critical success factors (CSFs) for the CRM implementation, the activities that are affected by the use of the CRM programmes, and their consequent performance outcomes. In this article, we document the role of the CRM programmes in the banking sector and identify marketing activities that are affected by CRM usage. Taking a sample of 159 banks that utilise a CRM system, we found a substantial positive effect of the CRM usage on relationships effectiveness and marketing objectives. The results of this study have major implications for marketing people, as they suggest the notion that the CRM critical success factors should be implemented holistically rather than piecemeal to achieve the full potential of the CRM. The findings also stress the central role of customer services in the successful implementation of CRM programmes within banks.